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HP 20-Feb manual Troubleshooting Diagnostics, This chapter includes information on the following

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Troubleshooting and	4
Troubleshooting and
Diagnostics

Chapter Overview

This chapter includes information on the following:

■Troubleshooting Overview on page 116

■Understanding Error States on page 118

■Interpreting Library LEDs on page 130

■Troubleshooting Common Problems on page 140

■Diagnostic Support Tools on page 154

Chapter Overview 115

Image 117

HP 20-Feb manual Troubleshooting Diagnostics, This chapter includes information on the following

Contents

20, 4/40 60, 8/80, 10/100 series User’s guide Page Hp surestore tape library User guide This Manual Typographical Conventions and TermsRevision History UpdatesUpdates Contents Configuring the Library Chapter Library AdministrationConfiguring the Mailslot Overview Dynamic Host Configuration Protocol DhcpChapter Replacing Parts and Upgrading Firmware Chapter Troubleshooting and DiagnosticsAppendix B Customer Support Appendix a Technical SpecificationsWarranty Information Appendix C Error Code ReferenceLibrary Error Codes GlossaryPage This chapter describes the following Chapter OverviewIdentifying Product Components Callout Component Description NumberScsi interface cables Component Description Your cables may look different from those in . CableTypes vary depending on library model Specifications, refer to Technical Specifications on Choosing a LocationHumidity 20-80% RH Clearance Square foot Tip ratingLevel surface Rack location requirements Tools and Parts 55mm bezel depth Brackets are typically used with older HP racks that have aTo the tape library if the rack tips over Rackmounting the LibraryAbove the floor To create proper alignmentFront Clip Nut Placement 4/40 Series Back To allow enough clearance, illustrated in on Front BackUpper and Lower Rails Drives. See Removing and Replacing Drive Modules on Install the library162 for more information Series LibraryLibrary Installation Installing the Stop Bracket for the 2/20 Series Library Chapter Larger trim brackets Flush-mount trim brackets Trim Brackets 4/40 Series Trim Brackets 6/60 Series Larger trim brackets Location of Securing ScrewsPreparing the Host for Installation Connecting and Powering on the Library Library Back Panel Scsi Cable Connections Library is configured with Fibre ChannelRefer to Fibre Channel Cable Connections on page 41 if Dual port cards are available and will reduce slot usagePower on other peripherals, and then the host Must be easily accessible at all timesJumper cable with Scsi 68-pin connectors Host user configuredRemote management card LAN connection Appropriate 68-pin Scsi terminatorSeries SCS Cable Connections Series SCS Cable Connections 10/100 Series Scsi Cable Connections Host Scsi cable to drive Scsi cable from the library controller card to driveFibre Channel Cable Connections Those products. For detailed information on HP supportedFibre Channel Cabling Alternatives Connecting and Powering on the Library Power on the hub or switch if present Connecting and Powering on the Library To drive Remote management card LAN Hub or switchSeries Fibre Channel Connections LAN 10/100 Series Fibre Channel Connections 10/100 Series Fibre Channel Connections Verifying the Host Configuration Backup Software CompatibilityUsing HP Library & Tape Tools Windows Windows NTHP-UX and MPE/iX Sun SolarisEnabling and Changing the Password on Configure the library using the remote management card seeGetting Started SoftwareMoving or Shipping the Library Chapter Moving or Shipping the Library For libraries mounted in a rack, proceed to the next step Or service representative to obtain packaging materialsChapter Latch Stops Operating the Library Home Screen Front Panel OverviewStatus Bar Failed Partially Healthy Available Status bar can display the icons listed in on page 62 and onApproximately three minutes of inactivity, unless an error Front panel defaults back to the home or logo screen afterNesting AcknowledgedUnderstanding the Menu Structure This section includes information on Using TapesMixed Media Web-Based Library Administrator, or your backup software Selected drives using the library or autoloader front panelMedia Migration HP Library & Tape ToolsOX6 OJX Service ProviderMaintaining Ultrium Cartridges Using HP Ultrium CartridgesWrite-Protecting Ultrium Cartridges Using Ultrium Cartridge Bar Code Labels Part Number Description Ordering Ultrium Cartridges and Bar Code LabelsLabels Using Ultrium Cleaning CartridgesUsing DLT Tape Cartridges Repeated failures and help ensure uninterrupted backupInspecting DLT Cartridges Tape leader Spring-loaded hub Door lock From the cartridge Write-Protecting DLT CartridgesUsing DLT Cartridge Bar Code Labels Proper DLT Label Position HP DLT tape cartridges can be purchased in a variety of ways Ordering DLT Cartridges and Bar Code LabelsUsing DLT Cleaning Cartridges Magazine Access Accessing Tapes in the LibraryRemoving/Replacing a Magazine Write-Protect Switch Availability message see Partial Availability State on Mailslot Access Mailslot is located in the upper right-hand drawerLibrary Drive and Tape Operations Loading a Tape Into a DriveReverse video indicate those reserved for the mailslot Unloading a Tape from the Drive Cleaning a DriveMain Menu Operations Drive and Tape Operations Drive. Damage may occur if inappropriate media is used. ForMoving Tapes Between Slots Remote Management Card onStatus screen indicates the tape is being moved Library Administration Configuring the Library Menu Item Description Default OptionsDhcp Description Setting Administration procedures can be password protected. These Enabling and Changing the PasswordRepair, and setting the date and time. a password is also Required for administration through the remote managementConfiguring the Mailslot Number Advantages and Disadvantages Mailslots Magazine Access onA tape in a drive Main Menu Administration Change Configuration MailslotOverview Using the Remote Management CardDynamic Host Configuration Protocol Dhcp Dhcp only manages dynamic allocation of IP addressesAssigning device names with Dhcp is not recommended Management Programs Description Supported ConfigurationsWeb browser. See Enabling and Changing the Password on Configuring the Remote Management CardDevice name you select to the domain name server DNS Enter the IP Address Use the + key to change the numberInstructions and online help screens describing remote Management are available from the Web-Based LibraryRetrieving Information about the Remote Management Card Configuring the Library for Fibre Channel ConfigurationWhen Fibre Channel controllers are installed in the library Then power-cycling the library Selecting this modeDocumentation to ensure soft addressing is supported before You can also change configuration from remote access. See Actual connection achieved depends on the externalTopology and network. Consequently, Current Status may Retrieving information about Fibre Channel Setting Scsi IDs DeviceaBecause it is typically used by the host computer For more than eight days, the new settings may be lost Main Menu Administration Set Date and Time Setting the Date and TimeYear. Occasional adjustment is normal To set the date and timeGreat Britain, Lisbon, Monrovia, Casablanca UTCUTC +1 Prague, Warsaw, BudapestLibrary Information Retrieving Library InformationMenu option Information SeeIdentity Displays the library’s serial number Configuration Information Main Menu Information View ConfigurationDrive Information Power Supplies Date and TimeFirmware Revisions Retrieving Library Information This chapter includes information on the following Troubleshooting DiagnosticsIdentify the type of error Troubleshooting OverviewError Types Understanding Error TypesSoft Recovered Errors Understanding Error StatesUsing the Soft Error Log Configuration issue and does not necessarily indicate a Partial Availability StateHardware failure Library Status Cause Solution Upgrading Firmware on Present in all but the lowest level Date and Time on Set Front panelLibrary When replacing parts Hard Unrecovered Errors Chapter Host Software and Media Errors Backup Software Errors Interpreting Library LEDs Library failed Hard Unrecovered Errors onAvailability State on Flashing AmberLibrary Back Panel Ready LED Activity LED Link LEDScsi LED Controller LEDLvds Library Controller Card LEDs Library Expansion Card Activity LED Module might look different from the illustration above Yellow Green DescriptionPower supply will not have LEDs Redundant power supply comes standard with the 8/80DC Output LED 10/100 series libraries, but is an option for 2/20, 4/40Or Fibre Channel bus. Cycling power when the Scsi bus or Troubleshooting Common ProblemsProblem Solution SystemPower cycle the library Ready state after the power Diagnostic tool Using the Remote Management Card onCompatibility on For Ultrium tapes, contact your service representative Disconnect from the host, and power cycleFor DLT tapes, see Removing a Stuck DLT Tape on Tests onError code 101, qualifier Representative Discard the tape and contact your support representativeDrive rejected load of tape Problem Solution Cause Temperature Sure the latest drive firmware is being used Host does not detect Looking for newer versions of the stored pages. Configuring Local access by listing the domains to excludeConnections/Advanced page of the browser options Library PerformanceTry a new tape. a marginal tape can cause performance Card See Using the Remote Management Card on Following procedure is for DLT tape drives only. For tapes Manually Rewinding a Stuck DLT TapeStuck in an Ultrium tape drive, contact your support Ensure that the spring-loaded latch has been rotated outward Removing a Stuck DLT TapeSpring-Loaded Latch and Thumb-Wheel Diagnostic Support Tools HP Library & Tape ToolsFollowing tools are available for the library Support Tools Manager and Sysdiag Test Description Running Library Diagnostic TestsTape that is receiving data from the host Selects a random full storage slot, moves the tape DemonstrationTo the drive, and repeats the process until all drives Are full. The test locates a full slot, a full drive, anReplacing Parts Upgrading Firmware Removing a Card Removing and Replacing CardsReplacing a Card Removing and Replacing Drive Modules Taking a Drive Offline for on-line drive replacement onlyUnloading a Tape from a Drive Select the drive with the -or + keys, and press OKConnection to be removed is located inside the drive module Removing a Drive ModuleRemoving a Drive Installing a Drive Module You may get a drive firmware mismatch error if you have Cycle, you must power cycle the library for the library toNew drive, you may need to reboot the host Recognize the additional drivesRemoving and Replacing the Power Supply Removing the Power SupplyState, do not power cycle Replacing the Power Supply Replacing the Redundant Power Supply Replacing the Redundant Power Supply Module Redundant backup Module. By default, power is always kept on to ensureModule and one power supply unit. If you need an individual Replacement module and discard the rest of the housingRemoving the Cover Removing the Library Cover and Feet 2/20 & 4/40 Series OnlyRemoving the Feet Removing and Replacing a Cosmetic Door Removing a Cosmetic Door FaceReplacing a Cosmetic Door Release tab Sheet-metal tab Cosmetic door connecting hooks Checking the Firmware Revision Upgrading FirmwareMismatch, new firmware must be downloaded to resolve Condition. See Partial Availability State onLibrary, as this can prevent a firmware download Using HP Library & Tape Tools library and drive firmwareLibrary administrator password is required for this process Drivers pull-down menuBe permitted to download firmware Using a Firmware Upgrade Tape drive firmware only Remove the firmware upgrade tape from the libraryOriginal slot Upgrading Firmware Appendix provides information on the following Appendix OverviewCharacteristic Specification Environmental SpecificationsDescription All models Library SpecificationsMtbf 100,000 Hours robotics onlyDescription Specification Physical SpecificationsFCP-2 compliant Cable Specifications InterfaceCable Maximum supported length Drive Compatibility Drive Compatibility SpecificationsMedia Compatibility Drive Type Read-compatible Write-compatibleCartridges Drive type Cleaning cartridge type HP part numberHP Ultrium Drive and Media Specifications Description HP Ultrium250,000 hours Characteristic Ultrium Media Always use HP-branded mediaUltrium Format Trademark Manufacturer, ‘n’ is the volume serial number, and ‘XY’ For cleaning cartridge messages, ‘CLN’ denotes that it is aID for first generation data cartridges is ‘L1 Represents the media ID as stated above. Bar codes willRead/write transfer rate Non-compressed mode DLT Drive and Media SpecificationsDescription Quantum DLT MB/secondLoads/unloads Characteristic DLT Type IV MediaDLT Bar Code Specifications This appendix provides information on the following Customer SupportRegistering Your Product SupportPacks Support ServicesSupportPack Number Description Service Contracts Your support or sales representativeOption Description Warranty Upgrade Service Contracts Backup Software Support Information Needed for Support Contacting HP Customer SupportNorth and South America Telephone SupportMonday Friday, 830 1800 C.E.T European Customer Support CentersAsia Pacific Customer Support Centers Elsewhere Appendix Warranty Information Warranty InformationWarranty Information Appendix For more information, see Information Needed for Support on Library Error CodesDecimal Hex Description Recovery Method Error Controller card. See Interpreting Library LEDs0AH 0CH 0BH0DH 0EH1AH See Troubleshooting Common Problems on1BH 1CH3BH 3AH3CH 3DHFailed to load a tape Into a drive Appropriate testing 3EH3FH 4BH 4AH4CH 4DH5AH Powering on the Library onReplacing Drive Modules on 6EH7BH 7AHUnsuccessful Removing and Replacing Cards on 7EH8CH 8AH8EH 8DH8FH 9BHLibrary Error Codes Appendix Glossary Glossary Glossary Glossary Glossary Glossary Index DLT 229 Lifting straps Scsi ID 232 233 234 Page Copyright Hewlett-Packard Company Edition 5 June