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HP 20-Feb manual Elsewhere

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206 Contacting HP Customer Support

Appendix

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HP 20-Feb manual Elsewhere

Contents

20, 4/40 60, 8/80, 10/100 series User’s guide Page Hp surestore tape library User guide Typographical Conventions and Terms This ManualUpdates Revision HistoryUpdates Contents Chapter Library Administration Configuring the LibraryConfiguring the Mailslot Overview Dynamic Host Configuration Protocol DhcpChapter Troubleshooting and Diagnostics Chapter Replacing Parts and Upgrading FirmwareAppendix a Technical Specifications Appendix B Customer SupportAppendix C Error Code Reference Warranty InformationLibrary Error Codes GlossaryPage Chapter Overview This chapter describes the followingCallout Component Description Number Identifying Product ComponentsScsi interface cables Your cables may look different from those in . Cable Component DescriptionTypes vary depending on library model Choosing a Location Specifications, refer to Technical Specifications onHumidity 20-80% RH Square foot Tip rating ClearanceLevel surface Rack location requirements Tools and Parts Brackets are typically used with older HP racks that have a 55mm bezel depthRackmounting the Library To the tape library if the rack tips overAbove the floor To create proper alignmentFront Clip Nut Placement 4/40 Series Back Front Back To allow enough clearance, illustrated in onUpper and Lower Rails Install the library Drives. See Removing and Replacing Drive Modules on162 for more information Series LibraryLibrary Installation Installing the Stop Bracket for the 2/20 Series Library Chapter Larger trim brackets Flush-mount trim brackets Trim Brackets 4/40 Series Trim Brackets 6/60 Series Location of Securing Screws Larger trim bracketsPreparing the Host for Installation Connecting and Powering on the Library Library Back Panel Library is configured with Fibre Channel Scsi Cable ConnectionsRefer to Fibre Channel Cable Connections on page 41 if Dual port cards are available and will reduce slot usageMust be easily accessible at all times Power on other peripherals, and then the hostHost user configured Jumper cable with Scsi 68-pin connectorsRemote management card LAN connection Appropriate 68-pin Scsi terminatorSeries SCS Cable Connections Series SCS Cable Connections 10/100 Series Scsi Cable Connections Scsi cable from the library controller card to drive Host Scsi cable to driveThose products. For detailed information on HP supported Fibre Channel Cable ConnectionsFibre Channel Cabling Alternatives Connecting and Powering on the Library Power on the hub or switch if present Connecting and Powering on the Library Hub or switch To drive Remote management card LANSeries Fibre Channel Connections LAN 10/100 Series Fibre Channel Connections 10/100 Series Fibre Channel Connections Backup Software Compatibility Verifying the Host ConfigurationUsing HP Library & Tape Tools Windows NT WindowsSun Solaris HP-UX and MPE/iXConfigure the library using the remote management card see Enabling and Changing the Password onGetting Started SoftwareMoving or Shipping the Library Chapter Moving or Shipping the Library Or service representative to obtain packaging materials For libraries mounted in a rack, proceed to the next stepChapter Latch Stops Operating the Library Front Panel Overview Home ScreenStatus Bar Status bar can display the icons listed in on page 62 and on Failed Partially Healthy AvailableFront panel defaults back to the home or logo screen after Approximately three minutes of inactivity, unless an errorNesting AcknowledgedUnderstanding the Menu Structure Using Tapes This section includes information onMixed Media Selected drives using the library or autoloader front panel Web-Based Library Administrator, or your backup softwareMedia Migration HP Library & Tape ToolsService Provider OX6 OJXUsing HP Ultrium Cartridges Maintaining Ultrium CartridgesWrite-Protecting Ultrium Cartridges Using Ultrium Cartridge Bar Code Labels Ordering Ultrium Cartridges and Bar Code Labels Part Number DescriptionUsing Ultrium Cleaning Cartridges LabelsRepeated failures and help ensure uninterrupted backup Using DLT Tape CartridgesInspecting DLT Cartridges Tape leader Spring-loaded hub Door lock Write-Protecting DLT Cartridges From the cartridgeUsing DLT Cartridge Bar Code Labels Proper DLT Label Position Ordering DLT Cartridges and Bar Code Labels HP DLT tape cartridges can be purchased in a variety of waysUsing DLT Cleaning Cartridges Accessing Tapes in the Library Magazine AccessRemoving/Replacing a Magazine Write-Protect Switch Availability message see Partial Availability State on Mailslot is located in the upper right-hand drawer Mailslot AccessLibrary Loading a Tape Into a Drive Drive and Tape OperationsReverse video indicate those reserved for the mailslot Cleaning a Drive Unloading a Tape from the DriveMain Menu Operations Drive and Tape Operations Drive. Damage may occur if inappropriate media is used. ForRemote Management Card on Moving Tapes Between SlotsStatus screen indicates the tape is being moved Library Administration Menu Item Description Default Options Configuring the LibraryDhcp Description Setting Enabling and Changing the Password Administration procedures can be password protected. TheseRepair, and setting the date and time. a password is also Required for administration through the remote managementConfiguring the Mailslot Magazine Access on Number Advantages and Disadvantages MailslotsMain Menu Administration Change Configuration Mailslot A tape in a driveUsing the Remote Management Card OverviewDhcp only manages dynamic allocation of IP addresses Dynamic Host Configuration Protocol DhcpAssigning device names with Dhcp is not recommended Description Supported Configurations Management ProgramsConfiguring the Remote Management Card Web browser. See Enabling and Changing the Password onEnter the IP Address Use the + key to change the number Device name you select to the domain name server DNSInstructions and online help screens describing remote Management are available from the Web-Based LibraryRetrieving Information about the Remote Management Card Configuration Configuring the Library for Fibre ChannelWhen Fibre Channel controllers are installed in the library Selecting this mode Then power-cycling the libraryDocumentation to ensure soft addressing is supported before Actual connection achieved depends on the external You can also change configuration from remote access. SeeTopology and network. Consequently, Current Status may Retrieving information about Fibre Channel Devicea Setting Scsi IDsBecause it is typically used by the host computer For more than eight days, the new settings may be lost Setting the Date and Time Main Menu Administration Set Date and TimeYear. Occasional adjustment is normal To set the date and timeUTC Great Britain, Lisbon, Monrovia, CasablancaUTC +1 Prague, Warsaw, BudapestRetrieving Library Information Library InformationSee Menu option InformationIdentity Displays the library’s serial number Main Menu Information View Configuration Configuration InformationDrive Information Date and Time Power SuppliesFirmware Revisions Retrieving Library Information Troubleshooting Diagnostics This chapter includes information on the followingTroubleshooting Overview Identify the type of errorUnderstanding Error Types Error TypesUnderstanding Error States Soft Recovered ErrorsUsing the Soft Error Log Partial Availability State Configuration issue and does not necessarily indicate aHardware failure Library Status Cause Solution Upgrading Firmware on Present in all but the lowest level Set Front panel Date and Time onLibrary When replacing parts Hard Unrecovered Errors Chapter Host Software and Media Errors Backup Software Errors Library failed Hard Unrecovered Errors on Interpreting Library LEDsAvailability State on Flashing AmberLibrary Back Panel Ready LED Link LED Activity LEDController LED Scsi LEDLvds Library Controller Card LEDs Library Expansion Card Activity LED Yellow Green Description Module might look different from the illustration aboveRedundant power supply comes standard with the 8/80 Power supply will not have LEDsDC Output LED 10/100 series libraries, but is an option for 2/20, 4/40Troubleshooting Common Problems Or Fibre Channel bus. Cycling power when the Scsi bus orProblem Solution SystemDiagnostic tool Using the Remote Management Card on Power cycle the library Ready state after the powerCompatibility on Disconnect from the host, and power cycle For Ultrium tapes, contact your service representativeFor DLT tapes, see Removing a Stuck DLT Tape on Tests onDiscard the tape and contact your support representative Error code 101, qualifier RepresentativeDrive rejected load of tape Problem Solution Cause Temperature Sure the latest drive firmware is being used Host does not detect Local access by listing the domains to exclude Looking for newer versions of the stored pages. ConfiguringConnections/Advanced page of the browser options Library PerformanceTry a new tape. a marginal tape can cause performance Card See Using the Remote Management Card on Manually Rewinding a Stuck DLT Tape Following procedure is for DLT tape drives only. For tapesStuck in an Ultrium tape drive, contact your support Removing a Stuck DLT Tape Ensure that the spring-loaded latch has been rotated outwardSpring-Loaded Latch and Thumb-Wheel HP Library & Tape Tools Diagnostic Support ToolsFollowing tools are available for the library Support Tools Manager and Sysdiag Running Library Diagnostic Tests Test DescriptionTape that is receiving data from the host Demonstration Selects a random full storage slot, moves the tapeTo the drive, and repeats the process until all drives Are full. The test locates a full slot, a full drive, anReplacing Parts Upgrading Firmware Removing and Replacing Cards Removing a CardReplacing a Card Taking a Drive Offline for on-line drive replacement only Removing and Replacing Drive ModulesUnloading a Tape from a Drive Select the drive with the -or + keys, and press OKRemoving a Drive Module Connection to be removed is located inside the drive moduleRemoving a Drive Installing a Drive Module Cycle, you must power cycle the library for the library to You may get a drive firmware mismatch error if you haveNew drive, you may need to reboot the host Recognize the additional drivesRemoving the Power Supply Removing and Replacing the Power SupplyState, do not power cycle Replacing the Power Supply Replacing the Redundant Power Supply Replacing the Redundant Power Supply Module Module. By default, power is always kept on to ensure Redundant backupModule and one power supply unit. If you need an individual Replacement module and discard the rest of the housingRemoving the Library Cover and Feet 2/20 & 4/40 Series Only Removing the CoverRemoving the Feet Removing a Cosmetic Door Face Removing and Replacing a Cosmetic DoorReplacing a Cosmetic Door Release tab Sheet-metal tab Cosmetic door connecting hooks Upgrading Firmware Checking the Firmware RevisionMismatch, new firmware must be downloaded to resolve Condition. See Partial Availability State onUsing HP Library & Tape Tools library and drive firmware Library, as this can prevent a firmware downloadDrivers pull-down menu Library administrator password is required for this processBe permitted to download firmware Remove the firmware upgrade tape from the library Using a Firmware Upgrade Tape drive firmware onlyOriginal slot Upgrading Firmware Appendix Overview Appendix provides information on the followingEnvironmental Specifications Characteristic SpecificationLibrary Specifications Description All modelsMtbf 100,000 Hours robotics onlyPhysical Specifications Description SpecificationFCP-2 compliant Interface Cable SpecificationsCable Maximum supported length Drive Compatibility Specifications Drive CompatibilityMedia Compatibility Drive Type Read-compatible Write-compatibleDrive type Cleaning cartridge type HP part number CartridgesDescription HP Ultrium HP Ultrium Drive and Media Specifications250,000 hours Always use HP-branded media Characteristic Ultrium MediaUltrium Format Trademark For cleaning cartridge messages, ‘CLN’ denotes that it is a Manufacturer, ‘n’ is the volume serial number, and ‘XY’ID for first generation data cartridges is ‘L1 Represents the media ID as stated above. Bar codes willDLT Drive and Media Specifications Read/write transfer rate Non-compressed modeDescription Quantum DLT MB/secondCharacteristic DLT Type IV Media Loads/unloadsDLT Bar Code Specifications Customer Support This appendix provides information on the followingRegistering Your Product Support Services SupportPacksSupportPack Number Description Your support or sales representative Service ContractsOption Description Warranty Upgrade Service Contracts Backup Software Support Contacting HP Customer Support Information Needed for SupportTelephone Support North and South AmericaEuropean Customer Support Centers Monday Friday, 830 1800 C.E.TAsia Pacific Customer Support Centers Elsewhere Warranty Information Appendix Warranty InformationWarranty Information Appendix Library Error Codes For more information, see Information Needed for Support onController card. See Interpreting Library LEDs Decimal Hex Description Recovery Method Error0AH 0BH 0CH0DH 0EHSee Troubleshooting Common Problems on 1AH1BH 1CH3AH 3BH3CH 3DH3EH Failed to load a tape Into a drive Appropriate testing3FH 4AH 4BH4CH 4DHPowering on the Library on 5AHReplacing Drive Modules on 6EH7AH 7BHUnsuccessful Removing and Replacing Cards on 7EH8AH 8CH8DH 8EH8FH 9BHLibrary Error Codes Appendix Glossary Glossary Glossary Glossary Glossary Glossary Index DLT 229 Lifting straps Scsi ID 232 233 234 Page Copyright Hewlett-Packard Company Edition 5 June