20, 4/40 60, 8/80, 10/100 series User’s guide
Page
 Hp surestore tape library User guide
 This Manual
Typographical Conventions and Terms
 Revision History
Updates
 Updates
 Contents
 Overview Dynamic Host Configuration Protocol Dhcp
Chapter Library Administration
Configuring the Library
Configuring the Mailslot
 Chapter Replacing Parts and Upgrading Firmware
Chapter Troubleshooting and Diagnostics
 Appendix B Customer Support
Appendix a Technical Specifications
 Glossary
Appendix C Error Code Reference
Warranty Information
Library Error Codes
Page
 This chapter describes the following
Chapter Overview
 Callout Component Description Number
Identifying Product Components
Scsi interface cables
 Your cables may look different from those in . Cable
Component Description
Types vary depending on library model
 Choosing a Location
Specifications, refer to Technical Specifications on
Humidity 20-80% RH
 Square foot Tip rating
Clearance
Level surface
 Rack location requirements
 Tools and Parts
 55mm bezel depth
Brackets are typically used with older HP racks that have a
 To create proper alignment
Rackmounting the Library
To the tape library if the rack tips over
Above the floor
 Front Clip Nut Placement 4/40 Series Back
 To allow enough clearance, illustrated in on
Front Back
 Upper and Lower Rails
 Series Library
Install the library
Drives. See Removing and Replacing Drive Modules on
162 for more information
 Library Installation
 Installing the Stop Bracket for the 2/20 Series Library
 Chapter
 Larger trim brackets Flush-mount trim brackets
 Trim Brackets 4/40 Series
 Trim Brackets 6/60 Series
 Larger trim brackets
Location of Securing Screws
 Preparing the Host for Installation
 Connecting and Powering on the Library
 Library Back Panel
 Dual port cards are available and will reduce slot usage
Library is configured with Fibre Channel
Scsi Cable Connections
Refer to Fibre Channel Cable Connections on page 41 if
 Power on other peripherals, and then the host
Must be easily accessible at all times
 Appropriate 68-pin Scsi terminator
Host user configured
Jumper cable with Scsi 68-pin connectors
Remote management card LAN connection
 Series SCS Cable Connections
 Series SCS Cable Connections
 10/100 Series Scsi Cable Connections
 Host Scsi cable to drive
Scsi cable from the library controller card to drive
 Those products. For detailed information on HP supported
Fibre Channel Cable Connections
Fibre Channel Cabling Alternatives
 Connecting and Powering on the Library
 Power on the hub or switch if present
 Connecting and Powering on the Library
 To drive Remote management card LAN
Hub or switch
 Series Fibre Channel Connections
 LAN
 10/100 Series Fibre Channel Connections
 10/100 Series Fibre Channel Connections
 Backup Software Compatibility
Verifying the Host Configuration
Using HP Library & Tape Tools
 Windows
Windows NT
 HP-UX and MPE/iX
Sun Solaris
 Software
Configure the library using the remote management card see
Enabling and Changing the Password on
Getting Started
 Moving or Shipping the Library
 Chapter Moving or Shipping the Library
 For libraries mounted in a rack, proceed to the next step
Or service representative to obtain packaging materials
 Chapter
 Latch Stops
 Operating the Library
 Home Screen
Front Panel Overview
 Status Bar
 Failed Partially Healthy Available
Status bar can display the icons listed in on page 62 and on
 Acknowledged
Front panel defaults back to the home or logo screen after
Approximately three minutes of inactivity, unless an error
Nesting
 Understanding the Menu Structure
 This section includes information on
Using Tapes
 Mixed Media
 HP Library & Tape Tools
Selected drives using the library or autoloader front panel
Web-Based Library Administrator, or your backup software
Media Migration
 OX6 OJX
Service Provider
 Maintaining Ultrium Cartridges
Using HP Ultrium Cartridges
 Write-Protecting Ultrium Cartridges
 Using Ultrium Cartridge Bar Code Labels
 Part Number Description
Ordering Ultrium Cartridges and Bar Code Labels
 Labels
Using Ultrium Cleaning Cartridges
 Repeated failures and help ensure uninterrupted backup
Using DLT Tape Cartridges
Inspecting DLT Cartridges
 Tape leader Spring-loaded hub Door lock
 From the cartridge
Write-Protecting DLT Cartridges
 Using DLT Cartridge Bar Code Labels
 Proper DLT Label Position
 HP DLT tape cartridges can be purchased in a variety of ways
Ordering DLT Cartridges and Bar Code Labels
 Using DLT Cleaning Cartridges
 Magazine Access
Accessing Tapes in the Library
 Removing/Replacing a Magazine
 Write-Protect Switch
 Availability message see Partial Availability State on
 Mailslot is located in the upper right-hand drawer
Mailslot Access
Library
 Loading a Tape Into a Drive
Drive and Tape Operations
Reverse video indicate those reserved for the mailslot
 Drive. Damage may occur if inappropriate media is used. For
Cleaning a Drive
Unloading a Tape from the Drive
Main Menu Operations Drive and Tape Operations
 Remote Management Card on
Moving Tapes Between Slots
Status screen indicates the tape is being moved
 Library Administration
 Menu Item Description Default Options
Configuring the Library
Dhcp
 Description Setting
 Required for administration through the remote management
Enabling and Changing the Password
Administration procedures can be password protected. These
Repair, and setting the date and time. a password is also
 Configuring the Mailslot
 Number Advantages and Disadvantages Mailslots
Magazine Access on
 A tape in a drive
Main Menu Administration Change Configuration Mailslot
 Overview
Using the Remote Management Card
 Dhcp only manages dynamic allocation of IP addresses
Dynamic Host Configuration Protocol Dhcp
Assigning device names with Dhcp is not recommended
 Management Programs
Description Supported Configurations
 Web browser. See Enabling and Changing the Password on
Configuring the Remote Management Card
 Management are available from the Web-Based Library
Enter the IP Address Use the + key to change the number
Device name you select to the domain name server DNS
Instructions and online help screens describing remote
 Retrieving Information about the Remote Management Card
 Configuration
Configuring the Library for Fibre Channel
When Fibre Channel controllers are installed in the library
 Selecting this mode
Then power-cycling the library
Documentation to ensure soft addressing is supported before
 Actual connection achieved depends on the external
You can also change configuration from remote access. See
Topology and network. Consequently, Current Status may
 Retrieving information about Fibre Channel
 Devicea
Setting Scsi IDs
Because it is typically used by the host computer
 For more than eight days, the new settings may be lost
 To set the date and time
Setting the Date and Time
Main Menu Administration Set Date and Time
Year. Occasional adjustment is normal
 Prague, Warsaw, Budapest
UTC
Great Britain, Lisbon, Monrovia, Casablanca
UTC +1
 Library Information
Retrieving Library Information
 See
Menu option Information
Identity Displays the library’s serial number
 Main Menu Information View Configuration
Configuration Information
Drive Information
 Date and Time
Power Supplies
Firmware Revisions
 Retrieving Library Information
 This chapter includes information on the following
Troubleshooting Diagnostics
 Identify the type of error
Troubleshooting Overview
 Error Types
Understanding Error Types
 Soft Recovered Errors
Understanding Error States
 Using the Soft Error Log
 Partial Availability State
Configuration issue and does not necessarily indicate a
Hardware failure
 Library Status Cause Solution
 Upgrading Firmware on
 Present in all but the lowest level
 Date and Time on
Set Front panel
 Library When replacing parts
 Hard Unrecovered Errors
 Chapter
 Host Software and Media Errors
 Backup Software Errors
 Flashing Amber
Library failed Hard Unrecovered Errors on
Interpreting Library LEDs
Availability State on
 Library Back Panel
 Ready LED
 Activity LED
Link LED
 Scsi LED
Controller LED
 Lvds Library Controller Card LEDs
 Library Expansion Card
 Activity LED
 Module might look different from the illustration above
Yellow Green Description
 10/100 series libraries, but is an option for 2/20, 4/40
Redundant power supply comes standard with the 8/80
Power supply will not have LEDs
DC Output LED
 System
Troubleshooting Common Problems
Or Fibre Channel bus. Cycling power when the Scsi bus or
Problem Solution
 Diagnostic tool Using the Remote Management Card on
Power cycle the library Ready state after the power
Compatibility on
 Tests on
Disconnect from the host, and power cycle
For Ultrium tapes, contact your service representative
For DLT tapes, see Removing a Stuck DLT Tape on
 Discard the tape and contact your support representative
Error code 101, qualifier Representative
Drive rejected load of tape
 Problem Solution
 Cause Temperature
 Sure the latest drive firmware is being used
 Host does not detect
 Library Performance
Local access by listing the domains to exclude
Looking for newer versions of the stored pages. Configuring
Connections/Advanced page of the browser options
 Try a new tape. a marginal tape can cause performance
 Card See Using the Remote Management Card on
 Manually Rewinding a Stuck DLT Tape
Following procedure is for DLT tape drives only. For tapes
Stuck in an Ultrium tape drive, contact your support
 Ensure that the spring-loaded latch has been rotated outward
Removing a Stuck DLT Tape
 Spring-Loaded Latch and Thumb-Wheel
 HP Library & Tape Tools
Diagnostic Support Tools
Following tools are available for the library
 Support Tools Manager and Sysdiag
 Test Description
Running Library Diagnostic Tests
 Tape that is receiving data from the host
 Are full. The test locates a full slot, a full drive, an
Demonstration
Selects a random full storage slot, moves the tape
To the drive, and repeats the process until all drives
 Replacing Parts Upgrading Firmware
 Removing a Card
Removing and Replacing Cards
 Replacing a Card
 Select the drive with the -or + keys, and press OK
Taking a Drive Offline for on-line drive replacement only
Removing and Replacing Drive Modules
Unloading a Tape from a Drive
 Connection to be removed is located inside the drive module
Removing a Drive Module
 Removing a Drive
 Installing a Drive Module
 Recognize the additional drives
Cycle, you must power cycle the library for the library to
You may get a drive firmware mismatch error if you have
New drive, you may need to reboot the host
 Removing the Power Supply
Removing and Replacing the Power Supply
State, do not power cycle
 Replacing the Power Supply
 Replacing the Redundant Power Supply
 Replacing the Redundant Power Supply Module
 Replacement module and discard the rest of the housing
Module. By default, power is always kept on to ensure
Redundant backup
Module and one power supply unit. If you need an individual
 Removing the Cover
Removing the Library Cover and Feet 2/20 & 4/40 Series Only
 Removing the Feet
 Removing a Cosmetic Door Face
Removing and Replacing a Cosmetic Door
Replacing a Cosmetic Door
 Release tab Sheet-metal tab Cosmetic door connecting hooks
 Condition. See Partial Availability State on
Upgrading Firmware
Checking the Firmware Revision
Mismatch, new firmware must be downloaded to resolve
 Library, as this can prevent a firmware download
Using HP Library & Tape Tools library and drive firmware
 Drivers pull-down menu
Library administrator password is required for this process
Be permitted to download firmware
 Remove the firmware upgrade tape from the library
Using a Firmware Upgrade Tape drive firmware only
Original slot
 Upgrading Firmware
 Appendix provides information on the following
Appendix Overview
 Characteristic Specification
Environmental Specifications
 100,000 Hours robotics only
Library Specifications
Description All models
Mtbf
 Description Specification
Physical Specifications
 FCP-2 compliant
 Interface
Cable Specifications
Cable Maximum supported length
 Drive Type Read-compatible Write-compatible
Drive Compatibility Specifications
Drive Compatibility
Media Compatibility
 Cartridges
Drive type Cleaning cartridge type HP part number
 Description HP Ultrium
HP Ultrium Drive and Media Specifications
250,000 hours
 Always use HP-branded media
Characteristic Ultrium Media
Ultrium Format Trademark
 Represents the media ID as stated above. Bar codes will
For cleaning cartridge messages, ‘CLN’ denotes that it is a
Manufacturer, ‘n’ is the volume serial number, and ‘XY’
ID for first generation data cartridges is ‘L1
 MB/second
DLT Drive and Media Specifications
Read/write transfer rate Non-compressed mode
Description Quantum DLT
 Loads/unloads
Characteristic DLT Type IV Media
 DLT Bar Code Specifications
 This appendix provides information on the following
Customer Support
 Registering Your Product
 SupportPacks
Support Services
 SupportPack Number Description
 Your support or sales representative
Service Contracts
Option Description
 Warranty Upgrade Service Contracts
 Backup Software Support
 Information Needed for Support
Contacting HP Customer Support
 North and South America
Telephone Support
 Monday Friday, 830 1800 C.E.T
European Customer Support Centers
 Asia Pacific Customer Support Centers
 Elsewhere
 Appendix Warranty Information
Warranty Information
 Warranty Information Appendix
 For more information, see Information Needed for Support on
Library Error Codes
 Controller card. See Interpreting Library LEDs
Decimal Hex Description Recovery Method Error
0AH
 0EH
0BH
0CH
0DH
 1CH
See Troubleshooting Common Problems on
1AH
1BH
 3DH
3AH
3BH
3CH
 3EH
Failed to load a tape Into a drive Appropriate testing
3FH
 4DH
4AH
4BH
4CH
 6EH
Powering on the Library on
5AH
Replacing Drive Modules on
 7EH
7AH
7BH
Unsuccessful Removing and Replacing Cards on
 8CH
8AH
 9BH
8DH
8EH
8FH
 Library Error Codes Appendix
 Glossary
 Glossary
 Glossary
 Glossary
 Glossary
 Glossary
 Index
 DLT
 229
 Lifting straps
 Scsi ID
 232
 233
 234
Page
 Copyright Hewlett-Packard Company Edition 5 June