HP 20-Feb manual Understanding Error Types

Understanding Error Types

There are several categories of errors that might occur when you are using your library. Each error category has a different troubleshooting process, which is described in more detail later in this chapter.

Figure 43	Error Types
	Least serious			Most serious
	Soft (Recovered)	Partial	Host, Software,	Hard
		Availability	and Media	(Unrecovered)
	Errors
		Errors	Errors	Errors

Chapter 4

Front Panel LED is

GREEN

Library had error, but recovered. The soft error log contains history.

.From the front panel select:

INFORMATION ->

LIBRARY INFORMATION ->

SOFT (RECOVERED) ERROR LOG

Front Panel LED is

SOLID AMBER

Library has a condition that needs to be noted. The library should still be operational in this state.

.From the front panel select:

Information ->

LIBRARY INFORMATION ->

LIBRARY Status

(See Table 18 for

recovery information.)

Host Bus Adapter

-Driver conflicts

-Incompatible HBA

-SCSI ID conflict

Network Problems

-Slow or busy

-Data not streaming

-Power unstable

-Not properly cabled or configured

Tape Media

-Tape damaged

-Tape write-protected

-Clean cartridge expired

-Incompatible cleaning or data cartridge

Server

-Hardware problems

-BIOS settings

-Incorrect or conflicting drivers

-Insufficient memory

-Processor too slow

Backup Software

-Incorrect software configuration

-Configuration changes to host

-Library not ready

for software operation (i.e. drive full)

Front Panel LED is

FLASHING AMBER

Library had an error and cannot recover from it. You cannot operate the library until the error is resolved. The hard error log contains more information.

.From the front panel select:

INFORMATION ->

LIBRARY INFORMATION ->

HARD ERROR LOG

Chapter 4 Troubleshooting Overview 117