HP 20-Feb manual Disconnect from the host, and power cycle, Tests on, See Media Compatibility on

Table 27	Troubleshooting Table
Problem			Solution
Tape stuck in drive.		■	Power cycle the library and retry unloading the tape from the
			library front panel, the remote management card Web-Based
			Library Administrator pages, or the host backup software.
		■ Ensure the backup host software is not reserving the slot. The
			backup software needs to cancel the reservation. If necessary,
			disconnect from the host, and power cycle.
		■ For DLT tapes, see Removing a Stuck DLT Tape on page 152.
		■ For Ultrium tapes, contact your service representative.
Tape stuck in transport.		■	Run the Recalibrate Library test (See Running Library Diagnostic
			Tests on page 156).
		■ Power cycle the library.
		■ Contact your service representative.
Tape stuck in storage slot.		■	Using the front panel display, open the appropriate drawer.
			Slide the drawer outward and remove the magazine.
		■ Pull the tape out.
		■	Reinsert the magazine.
		■ If the magazine is damaged, contact your service
			representative.
Transport is misaligned.		■	Run the Recalibrate Library test (See Running Library Diagnostic
Transport won’t get a tape.			Tests on page 156).
		■ Ensure that you are using the correct tape type. (See Media
Tape/drive/transport is
			Compatibility on page 187.)
misaligned.
		■ Contact your service representative.
Media
Cleaning or data cartridge		■	Ensure you are using cleaning and data cartridges that are
incompatible with drive.			compatible with the drive(s). (See Media Compatibility on
			page 187.)
Cannot load tape into drive.		■	Ensure your media and format type matches your drive type.
			(See Media Compatibility on page 187.)

142 Troubleshooting Common Problems Chapter 4