HP 20-Feb manual Problem Solution

Table 27	Troubleshooting Table
Problem			Solution
A new data cartridge is used		■	Ensure you are using an approved cleaning cartridge for your
and the clean drive icon is			drive type. (See Media Compatibility on page 187.)
displayed.		■	Clean the outside of the data cartridge using a damp cloth.
		■ Clean the drive using the drive cleaning procedure. Cleaning a
			Drive on page 87.
		■ If the icon is displayed again within a short amount of time,
			replace the data cartridge.
Recurring cleaning message.		■	Ensure you are using an approved cleaning cartridge for your
			drive type. (Media Compatibility on page 187.)
		■ Replace the existing cleaning cartridge with a new one.
		■ If the message reappears when a particular data cartridge is
			used, verify that the data cartridge is readable by:
			— Clearing the error message.
			— Reading the tape again.
		■ If the data cartridge can be read, backup data from the
			damaged cartridge to another cartridge, and discard the
			damaged one.
Cannot load the cleaning		■	Ensure you are using an approved cleaning cartridge for your
cartridge.			drive type. (See Media Compatibility on page 187.)
		■ Check the drive media log using the RMC Web-Based Library
			Administrator.
		■ Contact your service representative.
Cleaning lights
Cause: Contamination by		■	Avoid by ensuring the drive is operated in a clean,
loose debris.			contamination-free environment. Cartridges should be stored
			vertically in their plastic cases.

144 Troubleshooting Common Problems Chapter 4