Backup Software Errors | HP 20-Feb instruction

Backup Software Errors

While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. (See Backup Software Support on page 201.)

Your software applications may need to be reconfigured or, in some cases, reinstalled after you have installed additional drives or slots into the library. In addition, some backup software applications may require the purchase of additional add-on components and/or licenses when increasing the number of storage slots or drives.

Contact your software application provider for more information or if newly installed storage slots and drives are not recognized by your backup software application.

Chapter 4

Chapter 4

Understanding Error States 129

Image 131

HP 20-Feb manual Backup Software Errors

Contents

20, 4/40 60, 8/80, 10/100 series User’s guide Page Hp surestore tape library User guide This Manual Typographical Conventions and Terms Revision History Updates Updates Contents Overview Dynamic Host Configuration Protocol Dhcp Chapter Library AdministrationConfiguring the Library Configuring the Mailslot Chapter Replacing Parts and Upgrading Firmware Chapter Troubleshooting and Diagnostics Appendix B Customer Support Appendix a Technical Specifications Glossary Appendix C Error Code ReferenceWarranty Information Library Error CodesPage This chapter describes the following Chapter Overview Scsi interface cables Identifying Product ComponentsCallout Component Description Number Types vary depending on library model Component DescriptionYour cables may look different from those in . Cable Humidity 20-80% RH Specifications, refer to Technical Specifications onChoosing a Location Level surface ClearanceSquare foot Tip rating Rack location requirements Tools and Parts 55mm bezel depth Brackets are typically used with older HP racks that have a To create proper alignment Rackmounting the LibraryTo the tape library if the rack tips over Above the floor Front Clip Nut Placement 4/40 Series Back To allow enough clearance, illustrated in on Front Back Upper and Lower Rails Series Library Install the libraryDrives. See Removing and Replacing Drive Modules on 162 for more information Library Installation Installing the Stop Bracket for the 2/20 Series Library Chapter Larger trim brackets Flush-mount trim brackets Trim Brackets 4/40 Series Trim Brackets 6/60 Series Larger trim brackets Location of Securing Screws Preparing the Host for Installation Connecting and Powering on the Library Library Back Panel Dual port cards are available and will reduce slot usage Library is configured with Fibre ChannelScsi Cable Connections Refer to Fibre Channel Cable Connections on page 41 if Power on other peripherals, and then the host Must be easily accessible at all times Appropriate 68-pin Scsi terminator Host user configuredJumper cable with Scsi 68-pin connectors Remote management card LAN connection Series SCS Cable Connections Series SCS Cable Connections 10/100 Series Scsi Cable Connections Host Scsi cable to drive Scsi cable from the library controller card to drive Fibre Channel Cabling Alternatives Fibre Channel Cable ConnectionsThose products. For detailed information on HP supported Connecting and Powering on the Library Power on the hub or switch if present Connecting and Powering on the Library To drive Remote management card LAN Hub or switch Series Fibre Channel Connections LAN 10/100 Series Fibre Channel Connections 10/100 Series Fibre Channel Connections Using HP Library & Tape Tools Verifying the Host ConfigurationBackup Software Compatibility Windows Windows NT HP-UX and MPE/iX Sun Solaris Software Configure the library using the remote management card seeEnabling and Changing the Password on Getting Started Moving or Shipping the Library Chapter Moving or Shipping the Library For libraries mounted in a rack, proceed to the next step Or service representative to obtain packaging materials Chapter Latch Stops Operating the Library Home Screen Front Panel Overview Status Bar Failed Partially Healthy Available Status bar can display the icons listed in on page 62 and on Acknowledged Front panel defaults back to the home or logo screen afterApproximately three minutes of inactivity, unless an error Nesting Understanding the Menu Structure This section includes information on Using Tapes Mixed Media HP Library & Tape Tools Selected drives using the library or autoloader front panelWeb-Based Library Administrator, or your backup software Media Migration OX6 OJX Service Provider Maintaining Ultrium Cartridges Using HP Ultrium Cartridges Write-Protecting Ultrium Cartridges Using Ultrium Cartridge Bar Code Labels Part Number Description Ordering Ultrium Cartridges and Bar Code Labels Labels Using Ultrium Cleaning Cartridges Inspecting DLT Cartridges Using DLT Tape CartridgesRepeated failures and help ensure uninterrupted backup Tape leader Spring-loaded hub Door lock From the cartridge Write-Protecting DLT Cartridges Using DLT Cartridge Bar Code Labels Proper DLT Label Position HP DLT tape cartridges can be purchased in a variety of ways Ordering DLT Cartridges and Bar Code Labels Using DLT Cleaning Cartridges Magazine Access Accessing Tapes in the Library Removing/Replacing a Magazine Write-Protect Switch Availability message see Partial Availability State on Library Mailslot AccessMailslot is located in the upper right-hand drawer Reverse video indicate those reserved for the mailslot Drive and Tape OperationsLoading a Tape Into a Drive Drive. Damage may occur if inappropriate media is used. For Cleaning a DriveUnloading a Tape from the Drive Main Menu Operations Drive and Tape Operations Status screen indicates the tape is being moved Moving Tapes Between SlotsRemote Management Card on Library Administration Dhcp Configuring the LibraryMenu Item Description Default Options Description Setting Required for administration through the remote management Enabling and Changing the PasswordAdministration procedures can be password protected. These Repair, and setting the date and time. a password is also Configuring the Mailslot Number Advantages and Disadvantages Mailslots Magazine Access on A tape in a drive Main Menu Administration Change Configuration Mailslot Overview Using the Remote Management Card Assigning device names with Dhcp is not recommended Dynamic Host Configuration Protocol DhcpDhcp only manages dynamic allocation of IP addresses Management Programs Description Supported Configurations Web browser. See Enabling and Changing the Password on Configuring the Remote Management Card Management are available from the Web-Based Library Enter the IP Address Use the + key to change the numberDevice name you select to the domain name server DNS Instructions and online help screens describing remote Retrieving Information about the Remote Management Card When Fibre Channel controllers are installed in the library Configuring the Library for Fibre ChannelConfiguration Documentation to ensure soft addressing is supported before Then power-cycling the librarySelecting this mode Topology and network. Consequently, Current Status may You can also change configuration from remote access. SeeActual connection achieved depends on the external Retrieving information about Fibre Channel Because it is typically used by the host computer Setting Scsi IDsDevicea For more than eight days, the new settings may be lost To set the date and time Setting the Date and TimeMain Menu Administration Set Date and Time Year. Occasional adjustment is normal Prague, Warsaw, Budapest UTCGreat Britain, Lisbon, Monrovia, Casablanca UTC +1 Library Information Retrieving Library Information Identity Displays the library’s serial number Menu option InformationSee Drive Information Configuration InformationMain Menu Information View Configuration Firmware Revisions Power SuppliesDate and Time Retrieving Library Information This chapter includes information on the following Troubleshooting Diagnostics Identify the type of error Troubleshooting Overview Error Types Understanding Error Types Soft Recovered Errors Understanding Error States Using the Soft Error Log Hardware failure Configuration issue and does not necessarily indicate aPartial Availability State Library Status Cause Solution Upgrading Firmware on Present in all but the lowest level Date and Time on Set Front panel Library When replacing parts Hard Unrecovered Errors Chapter Host Software and Media Errors Backup Software Errors Flashing Amber Library failed Hard Unrecovered Errors onInterpreting Library LEDs Availability State on Library Back Panel Ready LED Activity LED Link LED Scsi LED Controller LED Lvds Library Controller Card LEDs Library Expansion Card Activity LED Module might look different from the illustration above Yellow Green Description 10/100 series libraries, but is an option for 2/20, 4/40 Redundant power supply comes standard with the 8/80Power supply will not have LEDs DC Output LED System Troubleshooting Common ProblemsOr Fibre Channel bus. Cycling power when the Scsi bus or Problem Solution Compatibility on Power cycle the library Ready state after the powerDiagnostic tool Using the Remote Management Card on Tests on Disconnect from the host, and power cycleFor Ultrium tapes, contact your service representative For DLT tapes, see Removing a Stuck DLT Tape on Drive rejected load of tape Error code 101, qualifier RepresentativeDiscard the tape and contact your support representative Problem Solution Cause Temperature Sure the latest drive firmware is being used Host does not detect Library Performance Local access by listing the domains to excludeLooking for newer versions of the stored pages. Configuring Connections/Advanced page of the browser options Try a new tape. a marginal tape can cause performance Card See Using the Remote Management Card on Stuck in an Ultrium tape drive, contact your support Following procedure is for DLT tape drives only. For tapesManually Rewinding a Stuck DLT Tape Ensure that the spring-loaded latch has been rotated outward Removing a Stuck DLT Tape Spring-Loaded Latch and Thumb-Wheel Following tools are available for the library Diagnostic Support ToolsHP Library & Tape Tools Support Tools Manager and Sysdiag Test Description Running Library Diagnostic Tests Tape that is receiving data from the host Are full. The test locates a full slot, a full drive, an DemonstrationSelects a random full storage slot, moves the tape To the drive, and repeats the process until all drives Replacing Parts Upgrading Firmware Removing a Card Removing and Replacing Cards Replacing a Card Select the drive with the -or + keys, and press OK Taking a Drive Offline for on-line drive replacement onlyRemoving and Replacing Drive Modules Unloading a Tape from a Drive Connection to be removed is located inside the drive module Removing a Drive Module Removing a Drive Installing a Drive Module Recognize the additional drives Cycle, you must power cycle the library for the library toYou may get a drive firmware mismatch error if you have New drive, you may need to reboot the host State, do not power cycle Removing and Replacing the Power SupplyRemoving the Power Supply Replacing the Power Supply Replacing the Redundant Power Supply Replacing the Redundant Power Supply Module Replacement module and discard the rest of the housing Module. By default, power is always kept on to ensureRedundant backup Module and one power supply unit. If you need an individual Removing the Cover Removing the Library Cover and Feet 2/20 & 4/40 Series Only Removing the Feet Replacing a Cosmetic Door Removing and Replacing a Cosmetic DoorRemoving a Cosmetic Door Face Release tab Sheet-metal tab Cosmetic door connecting hooks Condition. See Partial Availability State on Upgrading FirmwareChecking the Firmware Revision Mismatch, new firmware must be downloaded to resolve Library, as this can prevent a firmware download Using HP Library & Tape Tools library and drive firmware Be permitted to download firmware Library administrator password is required for this processDrivers pull-down menu Original slot Using a Firmware Upgrade Tape drive firmware onlyRemove the firmware upgrade tape from the library Upgrading Firmware Appendix provides information on the following Appendix Overview Characteristic Specification Environmental Specifications 100,000 Hours robotics only Library SpecificationsDescription All models Mtbf Description Specification Physical Specifications FCP-2 compliant Cable Maximum supported length Cable SpecificationsInterface Drive Type Read-compatible Write-compatible Drive Compatibility SpecificationsDrive Compatibility Media Compatibility Cartridges Drive type Cleaning cartridge type HP part number 250,000 hours HP Ultrium Drive and Media SpecificationsDescription HP Ultrium Ultrium Format Trademark Characteristic Ultrium MediaAlways use HP-branded media Represents the media ID as stated above. Bar codes will For cleaning cartridge messages, ‘CLN’ denotes that it is aManufacturer, ‘n’ is the volume serial number, and ‘XY’ ID for first generation data cartridges is ‘L1 MB/second DLT Drive and Media SpecificationsRead/write transfer rate Non-compressed mode Description Quantum DLT Loads/unloads Characteristic DLT Type IV Media DLT Bar Code Specifications This appendix provides information on the following Customer Support Registering Your Product SupportPacks Support Services SupportPack Number Description Option Description Service ContractsYour support or sales representative Warranty Upgrade Service Contracts Backup Software Support Information Needed for Support Contacting HP Customer Support North and South America Telephone Support Monday Friday, 830 1800 C.E.T European Customer Support Centers Asia Pacific Customer Support Centers Elsewhere Appendix Warranty Information Warranty Information Warranty Information Appendix For more information, see Information Needed for Support on Library Error Codes 0AH Decimal Hex Description Recovery Method ErrorController card. See Interpreting Library LEDs 0EH 0BH0CH 0DH 1CH See Troubleshooting Common Problems on1AH 1BH 3DH 3AH3BH 3CH 3FH Failed to load a tape Into a drive Appropriate testing3EH 4DH 4AH4BH 4CH 6EH Powering on the Library on5AH Replacing Drive Modules on 7EH 7AH7BH Unsuccessful Removing and Replacing Cards on 8CH 8AH 9BH 8DH8EH 8FH Library Error Codes Appendix Glossary Glossary Glossary Glossary Glossary Glossary Index DLT 229 Lifting straps Scsi ID 232 233 234 Page Copyright Hewlett-Packard Company Edition 5 June