HP 20-Feb manual Card See Using the Remote Management Card on

Table 27	Troubleshooting Table
Problem			Solution
Cannot write to the tape.		■	Check the write-protect tab on the tape to assure write-enabled
			status.
		■ Ensure that the backup software does not have the write-protect
			setting activated.
		■ Check the host device file system access permissions.
		■ Verify that you are using the correct tape type. (See Media
			Compatibility on page 187.)
		■ Check the Drive Event Log (See Drive Information on page 112).
		■ Try a new tape.
		Caution: During the troubleshooting process, do not put the tape in
		question into another drive since damaged tapes can damage
		drives.
Front Panel Display
Front panel display does not		■	Power cycle the library.
work.		■	Attempt to access the library through the remote management
			card (See Using the Remote Management Card on page 96).
		■ Attempt to access the library from the host computer (either
			SCSI or Fibre Channel, depending on how the library is
			configured).
		■ Contact your service representative.
The soft keys on the front		■	Power cycle the library.
panel display do not work.		■	Attempt to access the library through the remote management
			card (See Using the Remote Management Card on page 96).
		■ Attempt to access the library from the host computer (either
			SCSI or Fibre Channel, depending on how the library is
			configured).
		■ Contact your service representative.

150 Troubleshooting Common Problems Chapter 4