HP 20-Feb manual Host Software and Media Errors

Host Software and Media Errors

The library depends on several other components to operate correctly. Errors that seem to be caused by the library often are a result of issues on the host, the network, or with the backup software. When troubleshooting the library, begin ruling out these components.

Use the following troubleshooting procedures to help determine if an error is caused by the library hardware, host, or backup software.

Verify the library

hardware is

correctly

operating.

Verify the	Look for
software is	connection
supported and	errors with the
correctly	host and
configured.	network.

. Ensure the LED on front panel is not flashing amber. Flashing amber indicates a hardware error. Check the hard and soft error logs.

. Run a Wellness test from the library front panel.

. Check the software configuration. Ensure the settings are correct on the backup software application.

. Use a different backup software application (if available) and see if a similar error occurs.

. Ensure the host can identify the library and drive.

. Check all cable connections. Ensure the SCSI bus is properly terminated.

. Ensure the SCSI or Fibre Channel host bus adapter card and drivers are compatible and correctly installed.

. If applicable, ensure that the host bus adapter firmware is up-to-date.

128 Understanding Error States Chapter 4