Appendix | A. |
| Help |
| and |
| Service |
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Information |
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If | you | have | questions |
| about | your |
| new | Options | by | IBM | product, | or | ||||||||
require | technical |
| assistance, | visit |
| the | IBM | Personal | Computing | Support | |||||||||||
Web | site | at |
| http://www.pc.ibm.com/support. | For | information | about |
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IBM, | IBM | PC | products, |
| or | Options | by | IBM, | visit | the | IBM | Personal | |||||||||
Computing |
| Web site at http://www.pc.ibm.com. Additionally, | you | can | |||||||||||||||||
receive | information | from | the | IBM | Automated | Fax | system | at |
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from the | Personal |
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Systems | Group |
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| Board | System (PSG BBS) at | |||||||||||||||
You | can | also |
| get | help | and | information through the IBM PC |
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HelpCenter, | 24 | hours | a |
| day, | seven | days | a | week. | Response | time | might | |||||||||
vary depending on the number | and nature of the calls | received. |
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Marketing, | installation, |
| and | configuration | support | through | the |
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HelpCenter | will |
| be | withdrawn | or | made |
| available | for | a | fee, |
| at | IBM’s | |||||||
discretion, | 90 |
| days | after | the | option | has | been | withdrawn |
| from |
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marketing. | Additional | support | offerings, including |
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installation assistance, | are | available for a nominal fee. |
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During |
| the | warranty | period, | assistance | for | replacement | or | exchange |
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defective | components | is |
| available. | In | addition, | if | your IBM | option | is | |||||||||||
installed | in | an | IBM | computer, | you |
| might | be | entitled | to | service | at your | |||||||||
Part 2. Appendixes
location. Your technical support representative can help you determine the best alternative.
Step 1. |
| Problem Solving |
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You | may | be | able | to | solve | the | problem | yourself. Before | calling | the |
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HelpCenter, | please | prepare | for | the | call |
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| following | these | steps: |
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1. | If | you | are |
| having | installation |
| or | configuration | problems, | refer | to | ||||||||||
| the | detailed | sections |
| on | installation | found | in | this | manual, | and |
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| review | any |
| README.TXT | files | found | on | the | installation |
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| diskettes. |
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2. | Visit | the |
| Personal |
| Computing | Support | Web | site | specific |
| to | the |
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| model of option you have purchased. Updated | installation |
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| instructions, | hints |
| and |
| tips, | or | updated | notes | are | ||||||||||||
| often | published | in | this |
| section. | You | might | find | that | later device | |||||||||||
| drivers | are |
| available | that will |
| improve | the | performance |
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| compatibility |
| for | your |
| new | option. |
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| If | you | are | installing |
| this | option | in | an | IBM | computer, | also | visit the | |||||||||
| applicable | support | Web | page | for | that | computer | model. | These |
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| pages | might |
| also contain useful hints and | tips | related | to |
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| installation | of | this | option | and |
| might | refer | to | BIOS | or |
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| updates | required | for | your | computer | model. | If |
| you |
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| are | installing |
| the | option | in | a |
| computer, | refer |
| to | the |
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| manufacturer’s | Web | site. |
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Copyright IBM Corp. 1998 |
