IBM 600 manual Call, Additional, Support, Resources, Preparing, Step

previous

installation.

Many

IBM

options

include

uninstallation

Step

3.

Placing

the

Call

to

IBM

programs.

4. Check

all

cabling

to

be

sure

that

it

is

correct

as

shown

If

you

call

90

days

or

more

after

the

date

of

withdrawal

or after your

in this

has

expired,

you

might

be

charged

a

fee.

manual.

When

you

connect

a

cable

to

a

cable

connector,

pay

warranty

close

attention

to

the

are

colored

stripes

along

the

edge

of

the

cable, For

the

support

telephone

number

and

support

hours by

country,

refer

and ensure

that

they

matched

with

PIN

1,

on

both

the

to

the

following

table

or

to

the

enclosed

technical

support

insert. If

computer

connector

and

the

option

connector.

the

number

is not provided, contact your

IBM

reseller

or IBM

5. If your option contains jumpers

or

switches,

be

sure

their

marketing

representative.

positions

and orientation

match

the

instructions

in

this

manual.

Step		2.	Preparing	for	the	Call
To	assist the		technical	support	representative, have available as much
of	the	following	information	as	possible:

Support 24	hours a	day,	7 days a week
Canada				1-800-565-3344
U.S.A.	or Puerto	Rico		1-800-772-2227

1.

Option name

Additional

Technical

Support

Resources

2.

Option

number

Online

technical

support

is

available

during

the

life

of

your

product.

3.

Proof of

purchase

Online

assistance

can

be

obtained

through

the

IBM

Automated

Fax

4.

Computer

manufacturer,

model, serial

number (if

IBM),

and

System,

the

Personal

Computing Web

page,

and

the

PSG

Electronic

manual

Bulletin

Board

System.

5.

Exact

wording

of the error

message

(if

any)

6.

Description

of

the

problem

Online

Technical

Support

7.

Hardware

and

software

configuration

information

for

your

system

If

possible,

be

at

your

computer.

Your

technical

support

representative

IBM

Personal

Computing

Web

www.pc.ibm.com

Page

might

want

to

walk

you

through

the

problem

during

the

call.

IBM

PSG

BBS

1-919-517-0001

IBM

Automated

Fax

System

1-800-426-3395

1-800-465-3299

(in

Canada)

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