IBM 365C/CD (2625), 365CS/CSD (2625), 365X/XD (2625), 380 (2635), 385 (2635), 560 (2640), 760C/CD (9546), 760E/ED (9546), 760EL/ELD (9547), 760L/LD (9546), 760XD (9547), 760XL (9546) 2, 3, 2, 2

Icon Device

ID Suspected Device

HDD-2

2151 Hard Disk in UltraBay

HDD-3

3067 External Hard Disk Drive

FDD-1

1006 Diskette Drive

FDD-2

2066 External Diskette Drive

PCMCIA-1

1080 PCMCIA

PCMCIA-2

2088 External PCMCIA

Parallel

009 Parallel

Serial

011,

012 Serial

DSP

113 DSP

1

CDROM-1

215 CD-ROM

2

CDROM-2

216 External CD-ROM

Infrared

103 IR

Audio

150 Audio (ESS)

ThinkPad SelectaDock Docking System 569

Contents

Main Page IBM ii About This Manual Related Publications iv The following mobile product publications are available through IBM or your IBM Authorized Dealer. Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer. v Page Contents viii Page Page Introduction Portable Computer Descriptions 2 Introduction 3 4 Drive and Diskette Compatibility Matrix Important Service Information FRU Replacement Strategy 6 only Hard Disk Drive Replacement Strategy: How to Use Error Messages How to Read POST Error Messages Safety Notices (Multi-lingual Translations) 8 Page 10 Page 12 Page 14 Safety Information General Safety Electrical Safety exposed 16 Never assume check Safety Inspection Guide 18 Handling Electrostatic Discharge-Sensitive Devices Grounding Requirements Laser Compliance Statement 20 Page Screw Size Chart 22 Page Screw Size Chart (continued): 24 ThinkPad 365 (2625) 26 Page What to Do First 28 Passwords: How to Disable the Passwords General Checkout 30 only Page Flash Memory: Flash Memory Update: 32 Page Audio Card Checkout Diskette Drive Checkout 34 Page 36 Page suspend or hibernate mode 38 suspend or hibernate mode Doze Mode: Safe Suspend: 40 Port Replicator Power Overload: Setup Utility Page 42 ThinkPad 365 (2625) 43 Error Messages hex-value 44 hex-value, hex-value ThinkPad 365 (2625) 45 xxxxx LCD Related Symptoms 46 Keyboard/TrackPoint Related Indicator Related Symptoms ThinkPad 365 (2625) 47 Power Related Symptoms Audio Related Symptoms Peripheral Device Related Symptoms 48 Other Symptoms Intermittent Problems Page System Status Indicators I/O Status Indicators 50 How to Run Diagnostics Loading the IBM ThinkPad 365 Advanced Diagnostics Diskette Diagnostic Test Programs 52 Error Messages Return Codes Aborted Failed Passed Using the Diagnostics Test Programs Using the Function Keys 54 Viewing the Test Groups Module Testing Mode Running Selected Module Tests Running All Selected Modules Changing Selected Tests in Test Groups Stopping the Tests System Key Combinations External Keyboard Key Combinations Product Overview (365C, CD, CS, CSD) The following provides an overview of the ThinkPad 365C, 365CD, 365CS, and 365CSD system features. 58 Product Overview (365E, ED) ThinkPad 365 (2625) 59 The following provides an overview of the ThinkPad 365E and 365ED system features. 60 Page 1020 Battery Pack 62 Page 1040 Hard Disk Drive 64 1050 Keyboard Unit 66 1055 Mylar Cover Page Page Page 1070 LCD Assembly 1080 Sound Card 1090 CD-ROM Drive 1100 Diskette Drive 1110 DC/DC Card 1120 Keyboard Card 76 1130 LED/IR Board 1140 System Board 78 Page 1150 PCMCIA Assembly 80 System Front View System Rear View 82 Page Parts Listing 365C, CD, CS, CSD (2625) 84 ThinkPad 365 (2625) 85 86 Parts Listing 365E, ED (2625) ThinkPad 365 (2625) 87 88 Keyboard (Index Number 2) ThinkPad 365 (2625) 89 90 ThinkPad 365X, 365XD (2625) 92 Page 94 How to Disable the Power-On Password: Supervisor and Hard Disk Passwords: 96 Page System Board and CPU Card Checkout 98 Port Replicator Game Port Checkout Status Indicators Checkout 100 Page 6 5 102 Page 104 Page 106 ThinkPad 365X, 365XD (2625) 107 108 ThinkPad 365X, 365XD (2625) 109 110 No-Beep Symptoms ThinkPad 365X, 365XD (2625) 111 LCDRelated Symptoms 112 Keyboard/TrackPoint IIIRelated IndicatorRelated Symptoms ThinkPad 365X, 365XD (2625) 113 PowerRelated Symptoms FunctionRelated Symptoms 114 Peripheral DeviceRelated Symptoms InfraredRelated Symptoms Other Symptoms Intermittent Problems 116 1952 63 7 4 8 118 ThinkPad 365X, 365XD (2625) 119 120 X tests, a three-digit device ID is displayed. The device ID indicates the suspected device. 1 122 four-digit two rightmost digits Password Combinations (POP, HDP, PAP) When the POP is the same as the HDP 124 When the POP is not the same as the HDP When the PAP and HDP are enabled Page Product Overview (365X, 365XD) 126 Page Page Page 1025 Insulator Sheet 130 ThinkPad 365X, 365XD (2625) 131 1030 DIMM Card (If Installed) 132 1040 Diskette Drive / CD-ROM Drive Diskette Drive (Model 365X): Page 1045 Base Cover Assembly / Keyboard Latch 1050 Hard Disk Drive 136 1060 Top Cover When replacing 1070 Keyboard Unit 1080 LCD Assembly 140 Page 1085 LCD Panel * * ** Page Page Page Page Gasket Top 148 Page Page Page Page Page Page 1090 Indicator Card 1100 Volume Switch / Speaker 1110 Keyboard Card / Cable Page 1120 CPU Card and System Board Card Page Page 1130 System Board / PCMCIA Slot 162 Page 164 Inside View Page 1 24 5 6 87 9 11 12 13 Power-On Password Jumper Pads 168 Page Page Index System Unit (365X) ThinkPad 365X, 365XD (2625) 171 Page Index System Unit (365XD) ThinkPad 365X, 365XD (2625) 173 Page TFT LCD FRU Parts List Page DSTN LCD FRU Parts List 10.4-inch DSTN LCD ThinkPad 365X, 365XD (2625) 177 11.3-inch DSTN LCD LCD Miscellaneous Parts Keyboard Unit 178 ThinkPad 365X, 365XD (2625) 179 180 ThinkPad 365X, 365XD (2625) 181 182 ThinkPad 380, 380D, 385, 385D (2635) 184 Page 186 Page 188 Page 190 System Board Checkout 192 Status Indicator Checkout 194 Checking the Battery Pack 196 Page 198 Page 200 ThinkPad 380, 380D, 385, 385D (2635) 201 202 Page 204 Page 206 Power-Related Symptoms Function/Audio-Related Symptoms ThinkPad 380, 380D, 385, 385D (2635) 207 208 Page 210 ThinkPad 380, 380D, 385, 385D (2635) 211 CDROM: 212 Page 214 Product Overview (380, 380D, 385, 385D) ThinkPad 380, 380D, 385, 385D (2635) 215 216 Page 1020 DIMM Card / Backup Battery 218 1030 Keyboard Unit Page 1040 CD-ROM/FDD Assembly Models 380/385 222 Models 380D/385D FDD ThinkPad 380, 380D, 385, 385D (2635) 223 Models 380D/385D CD-ROM 224 1050 Speaker / Microphone 1060 Hard Disk Drive 226 ThinkPad 380, 380D, 385, 385D (2635) 227 Page ThinkPad 380, 380D, 385, 385D (2635) 229 Page 1080 System Board Assembly 232 1090 Sub Card 1100 PCMCIA Slot 234 ThinkPad 380, 380D, 385, 385D (2635) 235 1110 Fan 236 Page 1120 LCD Front Cover 238 Page 1130 LCD Panel DSTN LCD Panel 240 Page Page 1140 LCD Inverter Card DSTN LCD TFT LCD (Type 2 only) 1150 LCD Misc. Parts DSTN LCD Hinges/Latches 244 TFT LCD: Page Page Page Page 250 Bottom View Page (see LCD FRU section) ThinkPad 380, 380D, 385, 385D (2635) 253 (see Keyboard) LCD FRU (DSTN) 254 LCD FRU (TFT) Type 1 ThinkPad 380, 380D, 385, 385D (2635) 255 see Misc. Parts Type 2 256 see Misc. Parts Keyboard ThinkPad 380, 380D, 385, 385D (2635) 257 258 ThinkPad 380, 380D, 385, 385D (2635) 259 260 For 3-pin power cords: Important The grounded adapter is required for full MPRI compliance. ThinkPad 380, 380D, 385, 385D (2635) 261 262 ThinkPad 560 (2640) 264 Page 266 How to Disable the Power-On Password 268 Page System Board Checkout 270 Page Status Indicator Checkout 272 Page 274 Black (-) Red (+) 276 Page 278 Page 280 ThinkPad 560 (2640) 281 282 x two rightmost digits. 1 284 ThinkPad 560 (2640) 285 286 ThinkPad 560 (2640) 287 Function-Related Symptoms Peripheral-Device-Related Symptoms 288 Page 290 5263 741 1 A 292 Page 294 Page Product Overview (560) 296 Page 1010 Backup Battery 298 1020 DIMM Card (If installed) Page 1040 Frame Esc F1 F2 1050 Keyboard Unit Page Page Page 1060 LCD Assembly Page 1080 Hard Disk Drive 1090 PCMCIA Slot Assembly 310 1100 System Board Page 1120 LCD Front Cover 314 1130 LCD Panel DSTN Panel TFT Panel 316 Page 1140 Inverter Card (DSTN only) 318 1150 LCD Cable / Hinges DSTN TFT 320 Page Bottom View Page Page Page 326 LCD FRU (DSTN) ThinkPad 560 (2640) 327 LCD FRU (TFT) 328 Keyboard ThinkPad 560 (2640) 329 330 ThinkPad 560 (2640) 331 332 For 3-pin power cords: Note The grounded adapter is required for full MPRII compliance. ThinkPad 560 (2640) 333 For 3-pin slim power cords: 334 ThinkPad 760 (9546, 9547) 336 Page How to Diagnose Multiple FRUs: 338 Page How to Disable the Power-On Password: Supervisor and Hard Disk Passwords: 340 Page 342 Models 760C/760CD/760L/760LD Models 760E/760ED/760EL/760ELD/760XL/760XD ThinkPad 760 (9546, 9547) 343 System Board and CPU Card Checkout 344 Keyboard and Auxiliary Input Device DSP Card Checkout Audio (ESS) Card Checkout 346 Fan Checkout (Models 760XL/760XD) Model 760XL: Model 760XD: Game Port Checkout 348 blank LCD Information Panel Checkout 350 Page Checking the Car-Battery Adapter 352 Page (+) (-) 354 Checking the Standby Battery (-) (+) 356 Page Port Replicator Power Overload: 358 Page 360 ThinkPad 760 (9546, 9547) 361 362 FRU Codes If an error is detected by the diagnostic tests, a ThinkPad 760 (9546, 9547) 363 two rightmost digits four-digit 364 ThinkPad 760 (9546, 9547) 365 366 Indicator-Related Symptoms LCD Information Panel-Related ThinkPad 760 (9546, 9547) 367 Power-Related Symptoms Function/Audio-Related Symptoms 368 DSP-Related Symptoms OS/2 and Windows: ThinkPad 760 (9546, 9547) 369 DOS: ESS-Related Symptoms 370 Page Status Indicators LCD Information Panel 372 CDROM: 374 Password Combinations (POP, HDP, PAP) When POP is the same as HDP-1 or HDP-2 When POP is not the same as HDP-1 and HDP-2 When PAP is used with HDP-1 or HDP-2 376 Product Overview (760) ThinkPad 760 (9546, 9547) 377 features: Model 760C or 760CD Model 760E or 760ED 378 Model 760L or 760LD ThinkPad 760 (9546, 9547) 379 Model 760EL or 760ELD 380 Model 760XL or 760XD ThinkPad 760 (9546, 9547) 381 382 Page Page CD-ROM Drive (Model Unique) 1030 Battery Pack 386 1040 Hard Disk Drive Page Page Page Side View 1060 Top Cover 392 Page 1080 LCD Unit 394 1090 Front IR Models 760XL/760XD Other Models 396 1095 Rear IR 1100 System Board Assembly 398 Page Models 760XL/760XD 400 Page Page 1125 Upper Shield 1110 Video Card/Fan (Model Unique) Standard Video Card 404 Page Page Page 1135 External Diskette Drive Connector 408 1120 DC/DC Card 760XL/760XD Other Models Page 1130 DSP Card/ Audio (ESS) Card Slim-Type Models (Models 760C/760E/760L) 412 Thick-Type Models (Other Models and 760E) 1140 CPU Card 414 Page 1150 System Board and PCMCIA Slot 416 Page Page 1160 Palm Rest 1170 Keyboard, Information Panel 420 Page 1180 Keyboard Cable 422 Page 1190 Keyboard Card 424 1200 Backup Battery, Speaker, Standby Battery 426 LCD Removal and Replacement Page Page Page Page 1030 Hinges 432 Page Page 2020 LCD Panel 436 2030 Interface Cable Assembly, Hinges Page LCD Unit, 10.4 SVGA (P/N 29H9227) 3010 LCD Cover Page Page 442 3030 Hinges LCD Unit, 10.4 VGA (P/N 46H5355) 4010 LCD Cover 444 Page 4020 LCD Panel 446 Page 4030 Interface Cable Assembly, Hinges 448 LCD Unit, 11.3 DSTN (P/N 39H6232) 5010 LCD Cover Page 5020 LCD Panel 452 Page LCD Unit, 12.1 XGA 6010 LCD Cover 454 Page 6020 LCD Panel 456 Page 6030 Interface Cable Assembly, Hinges 458 Page LCD Unit, 12.1 SVGA (P/N 82H8496) 7010 LCD Cover 460 Page 7030 LCD Panel 462 Page 7040 Interface Cable Assembly, Hinges 464 Page Page Page 8020 LCD Panel 468 Page 8030 Interface Cable Assembly, Hinges 470 Page LCD Unit, 12.1 SVGA (P/N 46H5725, ASM P/N 46H5723) 9010 LCD Cover 472 Page 9020 LCD Panel 474 Page 9030 Interface Cable Assembly, Hinges 476 Page 478 Page Inside View 480 Page Page Page Parts (760C) 484 Parts (760C) ThinkPad 760 (9546, 9547) 485 Page Parts (760CD) ThinkPad 760 (9546, 9547) 487 Parts (760CD) 488 ThinkPad 760 (9546, 9547) 489 Page Page Index Parts (760E CD Nonupgradable Type) 492 Index Parts (760E CD Nonupgradable Type) ThinkPad 760 (9546, 9547) 493 Page Page Index 760E CD Upgradable Type or 760ED 496 Part (760E CD Upgradable Type or 760ED) ThinkPad 760 (9546, 9547) 497 Parts (760E CD Upgradable Type or 760ED) 498 ThinkPad 760 (9546, 9547) 499 Page Parts (760L) ThinkPad 760 (9546, 9547) 501 Parts (760L) 502 Page Parts (760LD) 504 Parts (760LD) ThinkPad 760 (9546, 9547) 505 506 Page 508 ThinkPad 760 (9546, 9547) 509 510 ThinkPad 760 (9546, 9547) 511 Page Parts (760XL) ThinkPad 760 (9546, 9547) 513 Parts (760XL) 514 ThinkPad 760 (9546, 9547) 515 Page ThinkPad 760 (9546, 9547) 517 518 ThinkPad 760 (9546, 9547) 519 Page ThinkPad 760 (9546, 9547) 521 Page ThinkPad 760 (9546, 9547) 523 Page ThinkPad 760 (9546, 9547) 525 Page ThinkPad 760 (9546, 9547) 527 Page ThinkPad 760 (9546, 9547) 529 Page ThinkPad 760 (9546, 9547) 531 Page ThinkPad 760 (9546, 9547) 533 Page ThinkPad 760 (9546, 9547) 535 Page ThinkPad 760 (9546, 9547) 537 Page ThinkPad 760 (9546, 9547) 539 Common or Option Parts List DAA Assembly 540 PSTN Cable ThinkPad 760 (9546, 9547) 541 542 ThinkPad 760 (9546, 9547) 543 544 2-Prong Slim ThinkPad 760 (9546, 9547) 545 3-Prong Slim Page ThinkPad SelectaDock Docking System 548 Page General Preparation 550 Page Power Supply 552 Page Printer 554 External Display External Keyboard 556 Error Log: How to Run the Keyboard Test: PC Test Card LED: 558 Errors During the POST: Memory Errors: Running Diagnostics Testing the Expansion Unit 560 Testing the SCSI Subsystem 562 8. The test begins and the following pop-up menu appears. 9. If the test is successful, the following appears. ThinkPad SelectaDock Docking System 563 10. If the test is unsuccessful, the following appears. 564 Page 566 ThinkPad SelectaDock Docking System 567 x 1 568 2 3 ThinkPad SelectaDock Docking System 569 1 2 1 2 two rightmost digits. 570 Beep Symptoms Keyboard-Related Symptoms ThinkPad SelectaDock Docking System 571 Indicator-Related Symptoms 572 Page 574 Page Page 1030 Upper Cover 1040 Fan Assembly 1050 LCD Panel 1060 Power Unit 1070 Riser Card/Main Board Page Page Page Rear View 584 SelectaDock I Front View Rear View 586 System Status Indicators Parts Listing SelectaDock (3547) Options ThinkPad SelectaDock Docking System 589 590 Common Devices Checkout External Diskette Drive Test External Display Self-Test 592 External Keyboard/Auxiliary Input Device Checkout Fax/Modem Checkout 594 Page Printer Checkout 596 Page TrackPoint Checkout 598 TV Tuner Identifying Names and Functions Using the Front Panel 600 Using the Function Key: On-Screen Message Power-on the TV Tuner: Troubleshooting The following table shows what to do to solve problems when the TV Tuner does not work correctly. 604 Common Parts Listing This section contains FRUs common to most IBM portable, laptop, and notebook computers. Copyright IBM Corp. 1997 605 External Diskette Drives CD-ROM Drives SCSI Adapters, Terminators, Cables Rewritable Optical Drives 606 Enhanced Keyboards (101/102 Key) External Keyboard/Mouse Tools and Miscellaneous Display Power Cords Display and Monitor Information 608 Display and monitor information is separately available from IBM or an IBM Authorized Dealer. Miscellaneous Information Copyright IBM Corp. 1997 609 Acronyms, Abbreviations and Terms 610 Send Us Your Comments! Do You Need Technical References? 612 Problem Determination Tips identical Phone Numbers, U.S. and Canada Authorized Dealers or Servicers 614 U.S. Customers and Helpware Subscribers IBM Canada Customer and Servicer Support Miscellaneous Information 615 Notices 616 Trademarks

IBM 2, 3, 2, 2

Models: 365C/CD (2625) 365CS/CSD (2625) 365X/XD (2625) 380 (2635) 385 (2635) 560 (2640) 760C/CD (9546) 760E/ED (9546) 760EL/ELD (9547) 760L/LD (9546) 760XD (9547) 760XL (9546)

1

2

ThinkPad SelectaDock Docking System 569