Appendix | A. |
| Help | and |
| service |
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information |
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This | appendix | provides | general | service | information, | and | some |
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descriptions | might | not | apply | to | your | particular |
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your | situation. |
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If | you | have | questions |
| about | your | new | Options by IBM product, or | ||||||||||||||
require technical | assistance, visit the IBM Personal Computing Support | |||||||||||||||||||||
Web | site | at | http://www.pc.ibm.com/support. | For |
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IBM, |
| IBM | PC | products, |
| or Options by IBM, visit the IBM Personal | ||||||||||||||||
Computing |
| Web site |
| at |
| http://www.pc.ibm.com. | Additionally, | you | can | |||||||||||||
receive | information | from | the | IBM | Automated | Fax | System | at |
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| (in Canada, | from | the | Personal |
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Systems |
| Group | Bulletin |
| Board | System (PSG BBS) at | ||||||||||||||||
You |
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| also | get | help | and | information | through | the | IBM | PC |
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HelpCenter, | 24 |
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| day, seven | days | a | week. | Response | time | might | ||||||||||
vary |
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| number | and | nature | of the | calls | received. |
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Marketing, |
| installation, |
| and | configuration | support | through | the |
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HelpCenter |
| will | be |
| withdrawn | or | made |
| available | for | a | fee, | at IBM’s | |||||||||
discretion, | 90 | days | after | the | option | has | been |
| withdrawn | from |
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| Part 2. | Appendixes |
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marketing. | Additional | support | offerings, | including |
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installation | assistance, | are | available | for | a |
| nominal | fee. |
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During | the |
| warranty | period, | assistance | for | replacement | or | exchange | of |
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defective | components |
| is | available. In | addition, | if | your | IBM | option | is |
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installed | in | an | IBM | computer, | you | might | be |
| entitled | to | service | at | your | |||||||||
location. | Your | technical | support | representative |
| can | help you |
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determine | the | best | alternative. |
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Step 1. |
| Problem solving |
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You might be able to | solve | the | problem |
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HelpCenter, | please | prepare | for | the | call | by |
| following | these | steps: |
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1. | If | you | are |
| having | installation | or | configuration | problems, | refer | to |
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| the | detailed | sections |
| on | installation |
| found | in | this | manual, | and |
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| review any README.TXT files found on | the | installation |
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2. | Visit | the | Personal |
| Computing | Support | Web | site | specific | to | the |
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| model of option you have purchased. Updated | installation |
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| instructions, | hints |
| and |
| tips, | or | updated | notes | are | ||||||||||||
| often |
| published | in | this |
| section. | You | might | find | that later | device | ||||||||||
| drivers are available that will improve |
| the | performance | and |
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| compatibility | for | your |
| new | option. |
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| If | you | are | installing |
| this | option | in |
| an | IBM | computer, | also | visit the | ||||||||
| applicable | support | Web |
| page | for | that | computer | model. | These |
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Copyright IBM Corp. 1999 |
