Step | 2. | Preparing | for | the | call |
To assist the | technical support representative, | have available as much of the | |||
following | information | as possible: |
|
|
|
1.Option name
2.Option number
3.Proof of purchase
4. | Computer | manufacturer, | model, serial number | (if |
| IBM), | and manual | |||||
5. | Exact | wording | of | the | error | message | (if | any) |
| |||
6. | Description | of | the | problem |
|
|
|
|
|
| ||
7. | Hardware and software configuration information | for | your | system | ||||||||
If | possible, | be | at | your | computer. Your | technical |
| support | representative might | |||
want | to walk | you | through | the | problem | during | the | call. |
| |||
Additional | technical | support | resources |
|
|
|
|
| |||||||
Online | technical | support | is | available | during the | life | of | your | product. | Online | |||||
assistance | can | be | obtained | through | the | Personal | Computing | Support | Web | site, | |||||
the | PSG | Electronic | Bulletin | Board System |
| (BBS), | and the | IBM | Automated Fax | ||||||
System. |
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
| |||
Online Technical | Support |
|
|
|
|
|
|
|
|
|
|
| |||
|
|
|
|
|
|
| |||||||||
IBM | Personal | Computing | Support |
|
| http://www.pc.ibm.com/support | |||||||||
Web | site |
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
| |||
IBM | PSG | BBS |
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
| |||||
IBM | Automated | Fax | System |
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
| (in | Canada) | |||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Step | 3. | Placing | the |
| call | to | IBM |
|
|
|
| ||||||
If | you | call | 90 | days | or | more | after | the | date | of | withdrawal | or | after | your warranty | |||
has | expired, | you | might be | charged | a | fee. |
|
|
|
|
|
|
| ||||
For | the | support | telephone | number | and | support | hours | by | country, | refer | to | the | |||||
following | table | or | to | the | enclosed | technical | support | insert. If the number is not | |||||||||
provided, | contact | your | IBM | reseller | or | IBM | marketing | representative. |
|
|
| ||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Support | 24 | hours | a | day, | 7 | days | a | week |
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
| Canada |
|
|
|
|
|
|
|
|
|
|
|
|
| |||
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
| U.S.A. | or Puerto | Rico |
|
|
|
|
|
|
|
|
| |||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Appendix B. Help and service information |
