IBM Partner Pavilion 570 manual Bbs, Ibm

5. If your option contains jumpers or switches, be sure their positions and orientation match the instructions in this manual.

Appendix

B.

Help

and

service

Step 1.

Problem solving

information

You

might

be

able

to

solve

the

problem

yourself.

Before

calling

the

HelpCenter,

please

prepare

for

the

call

by

following

these

steps:

Note

1.

If

you

are

having

installation

or

configuration

problems,

refer

to

the

This

appendix

provides

general

service

information,

and

some

descriptions

detailed

sections

on

installation found

in

this

manual,

and

review

any

README.TXT

files

found

on

the

installation

diskettes.

might

not

apply

to

your

particular

computer

or

suit

your

situation.

2.

Visit

the Personal

Computing

Support

Web

site

specific to

the

model

of

If

you

have

questions

about

your

new

Options

by

IBM

product,

or

require

option

you

have

purchased.

Updated

installation

instructions,

hints

and

tips,

or updated system-specific

notes

are

often

published

in

this

section.

technical assistance, visit the IBM Personal Computing Support Web site at

You

might

find

that

later

device

drivers

are

available

that

will

improve

the

http://www.pc.ibm.com/support.

For

information

about

IBM,

IBM

PC

products,

performance

and

compatibility

for

your

new

option.

or Options by IBM, visit the IBM Personal Computing Web site at

If

you

are

installing

this

option

in

an

IBM

computer,

also

visit

the

http://www.pc.ibm.com.

Additionally,

you

can

receive

information

from

the

IBM

Automated

Fax

System

at

1-800-426-3395

(in

Canada,

1-800-465-3299),

applicable

support

Web

page

for

that

computer

model. These

pages

might

or

from

the

Personal

Systems

Group

Bulletin

Board

System

(PSG

BBS)

at

also

contain

useful

hints

and

tips

related

to

installation

of

this

option and

1-919-517-0001. You can also get help and

information

through

the

IBM

PC

might

refer

to

BIOS

or

device-driver

updates

required

for

your computer

HelpCenter,

24 hours

a

day,

seven

days

a

week.

Response

time might

vary

model.

If

you

are

installing

the

option

in

a

non-IBM

computer,

refer

to

depending

on

the

number

and

nature of

the

calls

received.

the

manufacturer’s Web

site.

Marketing,

installation,

and

configuration

support

through

the

HelpCenter

will

3. Uninstall and then reinstall

the

option. During

the

uninstallation

process,

be

sure

to

remove

any

files

that

were

installed

during

the

previous

be

withdrawn

or

made

available

for

a

fee,

at

IBM’s

discretion,

90

days

after the

installation.

Many

IBM

options

include

uninstallation

programs.

option has

been

withdrawn

from

marketing.

Additional

support

offerings,

including

step-by-step

installation

assistance,

are

available

for

a

nominal

fee.

4.

Check

all

cabling

to

be

sure

that

it

is

correct

as

shown

in

this

manual.

During

the

warranty

period,

assistance

for

replacement

or

exchange

of

defective

When

you

connect

a

cable

to

a

cable

connector,

pay

close

attention

to

the

colored

stripes along

the

edge

of

the

cable,

and

ensure

that

they

are

components

is

available.

In

addition,

if

your

IBM

option

is

installed

in

an

IBM

matched

with

PIN

1

on

both

the

computer

connector

and

the

option

computer,

you

might

be

entitled

to

service

at

your

location.

Your

technical

connector.

support

representative

can

help

you

determine

the

best

alternative.

2-12