Troubleshooting
Symptom | Possible Problem | Solution | ||
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Unit doesn’t respond | AC adaptor isn’t plugged into a wall outlet | Plug the AC adaptor into a wall outlet and plug the | ||
(no power) | or the connector is not plugged into the | connector into the supply jack on the unit | ||
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| power supply jack on the back of the unit |
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| Wall outlet is not functioning or switched off | Plug another device into the same outlet to confirm the outlet | |
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| is working. Make sure any associated power switch is ON. | |
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| Batteries are weak or dead | Replace with new batteries | |
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iPod does not dock | Using no or wrong iPod insert | Make sure the dock insert is the proper fit for your iPod | ||
properly |
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iPod not installed properly | Remove your iPod from the dock and check for | |||
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| obstruction on the connectors in the dock and on your | |
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| iPod. Make sure there is no “skin” or case on the iPod. | |
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| Then reseat it in the dock. | |
Battery Low icon | Batteries are weak | Replace with new batteries | ||
always flashing |
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Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches | |||
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| the diagram in the battery compartment | |
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iPod does not | Operating on battery power | Unit must be running on AC power to charge iPod. It will not | ||
charge |
| charge your iPod when operating on battery power. | ||
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| Remove your iPod from the dock and check for | |
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| iPod is not installed properly | obstruction on the connectors in the dock and on your | |
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| iPod. Then reseat it in the dock. | ||
iPod does not |
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respond to the unit | Your iPod software is too old | Upgrade software on your iPod via iTunes | ||
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| iPod is locked up | Please make sure your iPod is working properly before | |
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| docking into the unit. Please refer to your iPod manual for | |
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| details. | |
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| Using 1st or 2nd generation iPod, iPod | iH24 cannot control those iPods or other devices. | |
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| shuffle or other devices. |
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Buttons/Controls | Travel Lock is in Lock position | Move Travel Lock to Off or Remote position | ||
don’t work | ||||
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iPod does not come | If your iPod is not used for some time, it | Press the Menu button on your iPod | ||
on immediately | may enter deep sleep mode |
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| iPod battery is too run down/weak | Charge your iPod for about 5 minutes | |
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NOTE: THIS UNIT DOES NOT CONTROL OR CHARGE 3G iPod
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