Troubleshooting
Symptom | Possible Problem |
| Solution |
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iH7 does not turn on | AC adaptor isn't plugged into a working wall socket |
| Plug the AC adaptor into a working wall socket and plug the |
| or not plugged into the power supply jack on back |
| connector into the supply jack on the unit |
| of the unit |
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iH7 doesn’t respond | iH7 requires a reset |
| If unit is plugged in and doesn't respond, try resetting the unit by following |
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| these steps: |
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| a) remove iPod from dock |
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| b) unplug unit from power source |
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| c) remove back up batteries |
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| d) wait 1 hour, then resume use |
| iPod is not docked properly | Remove your iPod from the dock and check for obstruction on the | |
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| connectors in the dock and on your iPod. Then reseat it in the dock. | |
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Battery Low icon always | Batteries are weak |
| Replace with new batteries |
flashing |
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Batteries were not installed properly |
| Check to make sure the polarity ( + and – ends) matches the diagram | |
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| in the battery compartment |
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iPod does not respond | iPod is not docked properly |
| Remove your iPod from the dock and check for obstruction on the |
to the unit/iPod is |
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| connectors in the dock and on your iPod. Then reseat it in the dock. |
playing but no sound |
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Your iPod software is too old |
| Upgrade software on your iPod. For details visit | |
comes out |
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| http://www.apple.com/ipod/download | |
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| iPod is locked up/plays but no sound |
| Check the volume setting. Make sure your iPod is working properly before |
| comes out |
| docking into the unit. Please refer to your iPod manual for details. See |
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| above for software upgrade information. |
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| You may need to reset your iPod. To do so: |
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| 1. Toggle the Hold switch to hold position, then off. |
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| 2. Press and hold the Menu and center Select buttons at the same time until |
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| Apple logo appears. You may need to repeat this step. |
| Using 1st or 2nd generation iPod, iPod Shuffle or |
| iH7 cannot control those iPods or other devices. |
| other devices. |
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Remote Control didn’t | Battery weak |
| Replace current battery with new battery |
work |
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Remote Control is out of range of the iH7 |
| Move within 30 feet of the unit. | |
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| remote sensor |
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iH7/iPod performance is | The iH7 is reacting to external interference |
| Move unit away from potential sources of external interference such as |
erratic |
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| computers, modems, wireless devices (routers) or fluorescent light. |
No sound from iH7 | Volume is set too low on iH7 |
| Make sure volume is turned up |
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iPod didn’t charge up | iPod is not installed properly |
| Remove your iPod from the dock and check for obstruction on the |
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| connectors in the dock and on your iPod. Then reseat it in the dock. |
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| iPod is locked up/ frozen |
| Please make sure your iPod is working properly before docking into the |
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| unit. Please refer to your iPod manual for details. |
| iPod battery has problem |
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No AM band radio | AM loop antenna is not connected to the unit |
| Plug the AM loop antenna connector to the jack on the back of the unit |
sound but others OK |
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AM band radio is very | AM loop antenna isn’t located properly |
| Move the AM loop antenna away from the main unit/iPod and rotate it |
noisy |
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| for best reception |
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