Assistance
It may occur that the cooktop does not function or does not function properly. Before calling customer service for
assistance, lets see what can be done.GB First of all, check to see that there are no interruptions in the gas and electrical supplies, and, in particular, that the
gas valves for the mains are open.
The burner does not light or the flame is not uniform around the burner.
Check to make sure that:
•The gas holes on the burner are not clogged;
•All of the movable parts that make up the burner are mounted correctly;
•There are no draughts around the cooking surface.
The flame does not stay lighted on the model with the safety device.
Check to make sure that:
•You press the knob all the way in;
•You keep the knob pressed in long enough to activate the safety device.
•The gas holes are not clogged in the area corresponding to the safety device.
The burner does not remain on when set to "Low".
Check to make sure that:
•The gas holes are not clogged.
•There are no draughts near the cooking surface.
•The minimum has been adjusted correctly (see the section entitled, "Minimum Regulation").
The cookware is not stable.
Check to make sure that:
•The bottom of the cookware is perfectly flat.
•The cookware is centered correctly on the burner .
•The support grids have not been inverted.
If, despite all of these checks, the cooktop does not function properly and problem persists, call the nearest Merloni Elettrodomestici Customer Service Centre, Communicating:
•appliance model (Mod.)
•serial number (S/N)
This information is found on the data plate located on the appliance and/or on the packaging.
Never call upon technicians not authorized by the manufacturer, and refuse to accept spare parts that are not original.
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