Answering a call when you are on the phone
A second or third call directed to your phone (Call Appearance) can be answered by:
∙Placing the first call on hold, then pressing the call appearance for the second caller.
∙Placing the second call on hold and pressing the call appearance for the first caller can retrieve the first caller.
Ending a call
∙If you’re using the handset, place it back on the hook.
∙If you’re using the speakerphone, press Speaker. Make sure the handset is on the hook.
∙If you’re using a headset, press Release .
∙You can also press another call button for another call to end your current call and prepare for a new call.
∙Pressing the current call appearance button will end the call.
∙End the call and start a new call by pressing the Release button.
Redial a number
∙From the phone’s screen, you can automatically dial the last number you called by selecting the softkey for REDIAL.
∙Select the softkey that corresponds to CALLS, highlight the number and press the select navigation key.
∙You can also program a programmable key to REDIAL. Your System Administrator can set it up for you.
Missed Calls
If you missed a call, a message appears on the phone screen. You can see whom the call was from:
1.Select the Calls softkey.
2.Use the Up / Down arrow buttons to see your missed calls.
3.Select the Detail softkey to adjust the amount of information shown for each call.
4.Select the Dial softkey, and the Selection button to call the number back.
Ignore and Silence Softkeys
∙While the second call is ringing, you will have softkey options to silence or ignore the second caller.
∙Ignoring the second call both silences the ringing and sends the second caller to the next leg of your extension route, typically to voicemail.
∙Silencing the second call stops the audible ringing until you can place the first call on hold.
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