Page 27 of 30
You may not have purchased the rights to play the song on an additional device. To test this, try to play a song that you have copied from an older CD and converted to MP3 format. If you can play that song but not the song that doesn't play, then you need to purchase the rights to play the song.
Why should I update the firmware?
You should always update the player to the latest firmware to make sure that it works correctly and has the latest features. For more information, "See Updating the firmware".
How do I copy a CD to my player?
First you must rip the CD using a digital music manager like Best Buy Rhapsody or Windows Media Player. After the songs are on your computer, copy the songs to the player using Windows Explorer or a digital music manager. For more information, "See Transferring music files to your player."
Why does my player display a message that says "Unknown artist/album"?
This message usually appears when the music file doesn't contain artist or album information (incomplete ID3 tags). See the documentation or online help of your digital music manager for instructions on adding that information to your music files.
Getting help
Contacting technical support
Before you contact technical support, review the Troubleshooting and FAQ section to see if your question is already answered there.
If you have questions about the use or features of your player, call Technical Support at
(877)
Get additional online help at:
www.bestbuy.com/mp3help
www.geeksquad.com
Learn more
On the Internet, you can use a Web search site to find information on the following topics*:
·"Ripping CDs"
·"Downloading music"
·"Downloading MP3s"
·"MP3 music"
·"MP3 copyright law"
*Best Buy Enterprise Services, Inc. does not maintain and is not responsible for the content of Web pages you find using these search terms.
Specifications
Ports and connections
Display
Battery
Supported formats
Mini USB 2.0
2Earphones/Headphones shared with 1
Micro SD slot
LCD
262,000 colors
320x240 QVGA
Replaceable, rechargeable lithium ion
Audio: MP3, WMA, Secure WMA, Audible, Vorbis (tracks will only be recognized in File and Folder (MSC) mode)
Photo: JPG/JPEG
file://C:\Documents and
