Intel MFSYS25 - page 8

Intel® Modular Server System MFSYS25, Intel® Modular Server System MFSYS35, Intel® Compute

Module MFS5000SI, Intel® Compute Module MFS5520VI

Revision 2.5

Intel commits to provide the following level of customer support for operating systems that

receive I/O Expansion Card / Peripheral Compatibility and Stress testing:

• Intel will provide support for customer issues with these operating systems involving

installation and/or functionality of the server board with or without the I/O Expansion

Card and peripherals listed in this document as having been tested under the particular

operating system.

• Support is defined as assistance in root causing issues, and determining a customer

acceptable resolution to the issue associated with the operating system. The resolution

may include, but is not limited to on-board controller driver changes, engaging the

vendor for resolution, BIOS changes, firmware changes, or determining a customer

acceptable workaround for the issue.

• Intel will provide and test operating system drivers for each onboard video, network, and

storage controller.

• Intel will enable vendors to provide driver support for I/O Expansion Cards using these

operating systems.

• Intel will go through some of the steps to achieve certification to ensure its customers do

not run across any problems, but the actual certification is the responsibility of the

individual customer.

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For operating systems, adapter cards, and peripherals not listed in this

document, there is no support commitment. Intel will consider support requests

on a case-by-case basis.

1.2 Pass/Fail Test Criteria

For each operating system, I/O Expansion card, and peripheral configuration, a test passes if

specific criteria are met. Specific configurations may have had particular characteristics that

were addressed on a case-by-case basis. In general, a configuration passes testing if the

following conditions are met:

The operating system installed without error.

Manufacturer’s installation instructions or Intel’s best-known methods (BKMs) were used

for the operating system installation.

In some cases rKVM BKMs used involve workarounds and were required during the

operating system installation.

The server system behaved as expected during and after the operating system

installation.

Application software installed and executed normally.

Hardware compatibility tests ran to completion without error.