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Intel SE7230NH1-E, SR1475NH1-E Complete Problem Description

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74 Intel® Server Board SE7230NH1-E and Intel® Server Platform SR1475NH1-E User’s Guide

Complete Problem Description

In the space below, provide a complete description of the steps used to reproduce the

problem or a complete description of where the problem can be found. Please also include

any details on troubleshooting already done.

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Contents

Main Page Preface About this Manual Manual Organization Product Accessories Additional Information and Software Page Page Safety Information Important Safety Instructions http://support.intel.com/support/motherboards/server/safecert.htm Wichtige Sicherheitshinweise Warni ngs Contents Page Page Page List of Figures Page List of Tables Page 1 Page Page Connector and Header Locations Figure 2. Server Board Connector and Component Locations Configuration Jumpers B Table 2. Configuration Jumpers A Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information. Table 3. LED Information Hardware Requirements Processor Memory Optional Hardware 2 Using the BIOS Setup Utility Starting Setup If You Cannot Access Setup Table 4. Keyboard Commands Upgrading the BIOS Preparing for the Upgrade Upgrading the BIOS Clearing the CMOS B A 3 Upgrades Before You Begin Tools and Supplies Needed Installing DIMMs Bank 1 Bank 2 C D Removing DIMMs Installing or Replacing the Processor Installing the Processor Page AB Installing the Active Heat Sink C Installing the Passive Heat Sink Removing a Processor Replacing the Backup Battery Page 4 Resetting the System Problems following Initial System Installation Hardware Diagnostic Testing Verifying Proper Operation of Key System Lights Confirming Loading of the Operating System Specific Problems and Corrective Actions Power Light Does Not Light No Characters Appear on Screen Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a Server Problems with Network The server hangs when the drivers are loaded. Diagnostics pass but the connection fails. The controller stopped working when an add-in adapter was installed. The add-in adapter stopped working without apparent cause. Problems with Newly Installed Application Software Problems with Application Software that Ran Correctly Earlier Devices are not Recognized under Device Manager Hard Drive(s) are not Recognized Bootable CD-ROM Is Not Detected LED Information BIOS POST Beep Codes Table 5. LED Information Table 6. POST Error Beep Codes A Getting Help World Wide Web Telephone U.S. and Canada Europe In Asia-Pacific region Japan Latin America Page Page B Safety Information English Server Safety Information Safety Warnings and Cautions Intended Application Uses Site Selection Equipment Handling Practices Power and Electrical Warnings System Access Warnings Rack Mount Warnings Electrostatic Discharge (ESD) Other Hazards Deutsch Sicherheitshinweise fr den Server Sicherheitshinweise und Vorsichtsmanahmen Zielbenutzer der Anwendung Standortauswahl Handhabung von Gerten Warnungen zu Netzspannung und Elektrizitt Hinweis fr Netzkabel Warnhinweise fr den Systemzugang Warnhinweise fr Racks Elektrostatische Entladungen (ESD) Andere Gefahren Franais Consignes de scurit sur le serveur Scurit: avertissements et mises en garde Domaines dutilisation prvus Slection dun emplacement Pratiques de manipulation de lquipement Alimentation et avertissements en matire dlectricit Avertissements sur le cordon dalimentation Avertissements sur laccs au systme Avertissements sur le montage en rack Dcharges lectrostatiques(ESD) Autres risques Espaol Informacin de seguridad del servidor Advertencias y precauciones sobre seguridad Aplicaciones y usos previstos Seleccin de la ubicacin Manipulacin del equipo Advertencias de alimentacin y elctricas Advertencias sobre el cable de alimentacin Advertencias el acceso al sistema Advertencias sobre el montaje en bastidor Descarga electrosttica (ESD) Page (ESD) C Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance Product EMC Compliance - Class A Compliance Certifications / Registrations / Declarations Product Regulatory Compliance Markings Electromagnetic Compatibility Notices FCC (USA) Industry Canada (ICES-003) Europe (CE Declaration of Conformity) Taiwan Declaration of Conformity (BSMI) Korean Compliance (RRL) Page D Intel Server Issue Report Form Board / Chassis Information DIMM Configuration Operating System Information Add-in Card, Peripheral, Video, NIC Page Complete Problem Description