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Inter-Tel 8662 64, Logging In and Out of ACD Hunt Groups

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Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Logging In and Out of ACD Hunt Groups

Agents can log in to and out of the ACD hunt group at any time. While logged in, the

agent receives calls through the ACD hunt group. When the agent is logged out, calls

to that ACD hunt group bypass the agent.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/

Logout feature code:

With or without the handset lifted, dial and enter your Agent ID, if neces-

sary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a con-

firmation tone.

NOTE: This feature code acts as a toggle. If you were already logged in, the display

shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

1. With or without the handset lifted, dial . The display shows AGENT

LOGIN ACD NUMBER.

2. EITHER, Enter the desired ACD hunt group number.

OR, Press to log in to all of your ACD hunt groups at once. The display shows

AGENT LOGIN AGENT ID.

NOTE: If you entered an invalid hunt group number, the display shows NOT AN

ACD HUNT GROUP, and you hear repeating tones.

3. Do one of the following:

• To log into one or more ACD hunt groups using Agent IDs: Enter your

Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You

are logged into the ACD hunt group using Agent IDs.

NOTE: If another Agent ID is already logged in at this phone, you hear

repeating tones, and the display shows DIFFERENT AGENT ID ALREADY

USED. You must have the other agent log out before you can use that phone.

• To log into one or more ACD hunt groups not using Agent IDs: Press .

The display shows AGENT LOGGED INTO ALL ACDS. You are logged

into the ACD hunt group that does not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO

<hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.

4. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if

necessary.

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Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Liquid Crystal Display and Menu Buttons Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 16 Receiving Intercom Calls 17 Outside Calls Placing Outside Calls 18 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 20 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 27 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 28 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ( ACCESSING YOUR MAILBOX 30 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 33 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Moving On 40 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page Page 43 Changing the Language Returning to Default Operation 44 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 45 Changing the Call Screening Transfer Method Programming a Fax Destination 46 Changing the Message Search Order Programming Remote Messaging Page 48 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers Page 50 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL PROGRAMMING YOUR FEATURE BUTTONS PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 56 USING ACCOUNT CODES 57 SCREENING CALLS USING THE DIRECTORIES Phone Directory 58 59 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 61 Remote Feature Access 62 REQUESTING AGENT HELP 63 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 64 Logging In and Out of ACD Hunt Groups 65 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 70 or use the Outgoing Call feature code ( DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I L M N O P S T U V W VOICE MAIL FLOWCHART OTE: N