Inter-Tel INT4000 F REQUENTLY A SKED Q UESTIONS (FAQ

GETTING STARTED

LEARNING MORE

69

INT4000 Cordless Telephone User Guide

FREQUENTLY ASKED QUESTIONS (FAQS)

This section includes some of the most frequently asked questions. If you have prob-

lems with your phone or voice mailbox, refer to this section before you contact your

System Administrator or your local Inter-Tel dealer.

Q1. How do I program System Speed-Dial numbers?

A1. Only your System Administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page52).

Q2. How do I change the time and date on my phone?

A2. Only your System Administrator can change the time and date. Contact your System

Administrator if you notice that the date and time are incorrect.

Q3. How can I retrieve messages if I don’t know the password for my voice mail?

A3. Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing is all you need to do. If these

options don’t work, contact your System Administrator, who can change or erase the

password for you. You can then retrieve your messages and reset the password, if

desired (see page 33).

Q4. Why can’t I retrieve deleted messages?

A4. Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 36). If you attempted to undelete a voice mail within this time frame but you

were still unsuccessful, your voice mail system may not have sufficient space pro-

grammed to store deleted messages. Or, your telephone system may not be using a

software version that supports this feature (the “undelete” feature is supported by soft-

ware versions 5.3 and later). Contact your System Administrator to determine if this

feature is available.

Q5. How can I set the number of rings that are allowed before the call is sent to voice

mail?

A5. Only your System Administrator can change the number of rings.

Q6. How can I change the name displayed on my phone?

A6. Only your System Administrator can change the usernames assigned to extensions.

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Contents

Main Page Notice Page v GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE vi CONTENTS PAGE Page Important Safety Instructions Page x Warnings Range xi Radio Interference xii Save These Instructions More Than One Cordless Telephone Privacy Base Units and Handsets Battery Packs Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR PHONE 4 Dialpad and Indicators Basic Message Display Functions Basic Button Functions 6 Display INT4000 I Selecting the Location Connecting the Telephone Cord 8 Connecting Power to the Base and Charger Units 9 Wall Mounting Standard Wall Plate Mounting 10 Direct Wall Mounting 11 Charging Unit Wall Mounting 12 Attaching the Belt Clip to the Handset 14 Installing the Handset Battery Pack Charging the Handset Battery Pack Checking the Low Battery Indicator Cleaning Charging Unit Contacts ABOUT THE TELEPHONE SYSTEM A BOUT VOICE M Getting Started 18 STARTING THE PHONE 19 SETTING UP VOICE MAIL Initializing Your Mailbox 20 Recording Your Personal Greetings Recording Your Voice Mail Directory Name 22 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 23 Receiving Intercom Calls Outside Calls Placing Outside Calls 24 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD MUTING THE MICROPHONE 26 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number To Pick Up (Reverse Transfer) a Call FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding 30 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 32 USING A HEADSET ACCESSING YOUR MAILBOX 34 USING VOICE MAIL MESSAGES Listening to Messages Page 36 Undeleting Messages 37 Sending Messages 38 Canceling Unheard Messages USING DO-NOT-DISTURB MODE 40 USING REMINDER MESSAGES 42 Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Selecting a Ring Tone Turning the Handset Ringer On/Off Voice Mail Options Recording Your Personal Greetings 46 Recording Your Voice Mail Directory Name 47 Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page 52 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers 53 Dialing Station Speed-Dial Numbers 54 System Speed Dial USING RECORD-A-CALL P Making Pages Enabling Paging PERFORMING A HOOKFLASH DURING A CALL 56 P ROGRAMMING Y OUR F EATURE B USING ACCOUNT CODES 58 SCREENING CALLS USING THE DIRECTORIES Phone Directory Page 60 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password Remote Feature Access 62 AGENT HELP REQUEST Page 64 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 65 Logging Into and Out of ACD Hunt Groups 66 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU 68 T F REQUENTLY A SKED Q UESTIONS (FAQ 70 DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS 72 GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page INDEX Index A B C D E F G H I Q R S T U V W Z Voice Mail Flow Chart N * OTE: *