Appendix

Troubleshooting (Model: GCS1712/GCS1714)

Note: If the unit appears to be operating erraticallly, check all cables for damage and to be sure that they are properly connected. If you are operating

under nonpowered mode, use the external power adapter.

Symptom

Possible Cause

Action

 

 

 

Erratic behavior

Unit not receiving enough power

Use the Power Adapter that was supplied with the unit to provide external

under self-powered operation

power.

 

 

 

 

 

The connection from the

 

 

selected port to the target

Check the cables to make sure they are all properly connected

 

computer has been broken

 

Pressing Hotkeys

Improper keyboard reset

Unplug the keyboard connector from the Console Keyboard Port, then plug it

back in

 

gets no response

 

 

Improper MiniView™ III reset

Power off the MiniView™ III unit and wait five seconds before turning them

 

 

back on

 

 

 

Incorrectly keying in the Port ID

After invoking the Hotkey function with the [Ctrl]+[Shift]+[Alt] combination, be

 

sure to key in the Port ID and press [Enter] within one second for each key

 

 

Mouse not

Improper mouse reset

Unplug the mouse connector from the Console Mouse Port, then plug it back

responding

in

 

 

 

 

If you need further assistance please check out our IOGEAR Tech Info Library (T.I.L.) at www.iogear.com/support for the latest tips, tricks, and troubleshooting. The IOGEAR T.I.L. was designed to provide you with the latest technical information about our products. Most of the answers to your questions can be found here, so please try it out before contacting technical support.

Technical Support is available Monday through Friday from 8:00am to 5:00pm PST and can be reached at 949-453-8782.

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IOGear user manual Troubleshooting Model GCS1712/GCS1714