1.Leveling (very important).
2.Site information (minutes ahead or behind UT, DST).
3.Check the power source.
6.4. iOptron Customer Service
If you have a question concerning your telescope, contact the iOptron Customer Service Department. Customer Service hours are 9:00 AM to 5:00 PM, Easter Time, Monday through Friday. In the unlikely event that the telescope requires factory servicing or repairs, write or call the iOptron Customer Service Department first, before returning the telescope to the factory, giving full particulars as to the nature of the problem, as well as your name, address, and daytime telephone number. The great majority of servicing issues can be resolved by telephone, avoiding return of the telescope to the factory.
It is also strongly suggested to send your technical questions to support@ioptron.com
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