Following a Disaster
If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information. In other cases, ioSafe may request that the SoloPRO be returned to the ioSafe factory for data recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1.After the disaster event, obtain physical possession of ioSafe device. If the device has been exposed to a fire, wait for the ioSafe device to cool down before handling.
2.Call ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430 to obtain an RMA #
