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• Make sure your USB port is functioning properly. You may
need to install updates, service packs, or patches for your
operating system from Microsoft’s® website,
www.microsoft.com. Go to “Windows Update” under
Resources.
• Close and reopen the application.
7. Uninstall the UltraCam™ driver
¾ Close all open applications.
¾ Go to the Start Menu → (Settings in some operating systems)
→ Control Panel → Add/Remove Programs
¾ Select “GE UltraCam”
¾ Select “Remove”, then “OK” to uninstall the driver.
¾ Select “Yes, I want to restart my computer”, then “Finish”.
¾ Your computer will now reboot.
8. “Can’t detect camera”, “Can’t find VFW driver”, or “Can’t find
camera driver” errors
¾ Close all open applications.
¾ Unplug the UltraCam™ from your computer.
¾ Uninstall the UltraCam™ software according to the directions
above, and then reboot your computer.
¾ Re-install the UltraCam™ driver according to the installation
directions, and then reboot your computer.
¾ Plug in your UltraCam™.
9. Problems with NetMeeting
• Visit http://www.microsoft.com/windows/netmeeting/
10. Problems with PhotoImpression™ or VideoImpression™
• Visit http://www.arcsoft.com
11. Problems with MSN™ Messenger
• Visit http://messenger.msn.com