TROUBLESHOOTING
PROBLEM | SOLUTION |
Surface burner fails to light. | • Check to be sure plug is securely inserted into receptacle. |
| • Check or |
| • Check power supply. |
| • Check to be sure burner is correctly rated for your kind of gas. |
| • Check to be sure burner ports or ignition ports are not clogged. |
| • Check to be sure ignitor is dry and clicking. Burner will not light if ignitor is damaged, |
| soiled or wet. If ignitor doesn’t click, turn control knob OFF. |
| • Check to be sure burner cap is correctly seated on the burner base. |
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Surface burner flame lifts | • Check to be sure a pan is sitting on the grate above. |
off ports. | • Contact an authorized |
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The flame is uneven. | • Burner ports may be clogged. |
| • Flame may need to be adjusted. Contact an authorized |
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Surface burner flame is | • Some yellow tips on the flame are acceptable when using LP gas. |
yellow in color. | • Contact an authorized |
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1. Tiny scratches or abrasions. | |
shows wear. | • Make sure cooktop and pan bottom are clean. Do not slide glass or metal pans |
| across top. Make sure pan bottom is not rough. Use the recommended |
| cleaning agents. See page 8. |
| 2. Metal marks. |
| • Do not slide metal pans across top. When cool, clean with Cooktop Cleaning |
| Creme. See page 8. |
| 3. Brown streaks and specks. |
| • Remove spills promptly. Never wipe with a soiled cloth or sponge. Make sure |
| cooktop and pan bottom are clean. |
| 4. Areas with a metallic sheen. |
| • Mineral deposits from water and food. Use recommended cleaning agents. |
| See page 8. |
| 5. Pitting or flaking. |
| • Remove sugary boilovers promptly. See page 8. |
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Ventilation system is not | • Check on cross ventilation in room or make up air. |
capturing smoke efficiently. | • Excessive amount of smoke is being created. |
| • Outside wall cap may be trapped shut. |
| • Cooktop may be improperly installed; check ducting information. See pg. 4. |
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Burner base has some | The burner base and glass interface has been engineered for a lifetime of service. |
limited movement. | Some limited movement is intended if excessive force is applied. |
| • Limit burner movement by holding burner head while cleaning. |
| • Do not use excessive force to clean. |
| • Do not tighten fasteners. |
| • Do not attempt to reorient burner heads. |
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