GRILL ASSEMBLY
Basin and Basin Pan
The basin pan and basin are located under the grill element and/ or cartridges. Clean the basin and basin pan after each use of the grill.
Cleaning Method:
■Make sure control knobs are in the “Off” position and the grates and element are cool.
■Remove grates and element. See the “Install Grill” section.
■Lift the basin pan out of the basin then lift out the basin.
■Wipe clean or wash in sink:
Nonabrasive plastic scrubbing pad and mildly abrasive cleanser
■Dishwasher:
Use mild detergent.
GRATES
The grates are cast aluminum and have a nonstick finish. To avoid damaging the cooktop finish, food spills containing acids, such as vinegar and tomato, should be cleaned as soon as the cooktop and grates are cool. To avoid chipping, do not bang grates against each other or hard surfaces such as cast iron cookware.
Cleaning Method:
■Nonabrasive plastic scrubbing pad and cleaner that state they are recommended for nonstick surfaces.
Clean as soon as cooktop and grates are cool.
Dishwasher:
Use the most aggressive cycle. “Season” grates after cleaning in the dishwasher. See the “Grill Use” section.
GREASE JAR
A grease jar is located below the grill basin pan under the countertop. Check periodically to avoid spillovers. The jar can be replaced with any heat tempered jar, such as a canning jar, that has a standard screw neck. See the “Assistance or Service” section for information on ordering.
■Unscrew jar to remove.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Nothing will operate
■Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Cooktop will not operate
■Is the control knob set correctly? Push in knob before turning to a setting.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Cooktop Controls” section.
■Is the appliance level?
Level the appliance. See the Installation Instructions.
Downdraft performance not what expected
■Is the filter clean?
See “General Cleaning” section for instructions on cleaning the filter.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
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