VM9423

 

Table 8: Troubleshooting

 

 

 

Problem

Cause

Corrective Action

 

 

 

 

 

 

Disc does not play back

Disc is warped or scratched

Use disc in good condition

 

Disc is dirty or wet

Clean disc with soft cloth

 

 

 

 

Laser pickup is dirty

Clean laser pickup with cleaning disc

 

 

 

 

Incompatible disc is used

Use compatible disc

 

 

 

 

Disc rating exceeds Parental Lock rating limit

Change Parental Lock settings to lower restriction

 

 

 

 

Disc region code is not compatible with unit

Use disc with proper region code

 

 

 

 

Disc is inserted upside down

Insert disc with label side up

 

 

 

Image blurred, distorted, or dark

Disc is illegally copied

Use original disc

 

 

 

PBC cannot be used during VCD playback

PBC is not available on the disc

 

 

 

 

No repeat or searching while playing VCD

PBC is on

Turn PBC off

 

 

 

MP3

 

 

 

 

 

Interruption occurred during playback

Disc is dirty or scratched

Clean disc or replace

 

 

 

 

File is damaged/bad recording

Recreate disc with good files

 

 

 

Incorrect playback message displayed

Message is longer than LCD can display

 

 

 

 

SAT RADIO

 

 

 

 

 

No Sound

Incorrect cable connections

Check RCA cables

 

 

 

Satellite source not available

Incorrect cable connections

Check Satellite Data cable

 

 

 

IPOD

 

 

 

 

 

iPod source not available

Incorrect cable connections

Check jLink3 and MediaLink4 cables

Cannot see video and photo media on TFT screen

Wrong iPod Video Settings

Change iPod video settings to TV Out = On

 

 

 

Error Messages

 

 

 

Table 9: Error Messages

 

 

 

Message Displayed

Cause

Corrective Action

 

 

 

 

 

 

Loading

Disc is being read

 

 

 

 

No Disc

Disc is dirty

Clean disc with soft cloth

 

 

 

 

Disc is upside down

Insert disc with label side up

 

 

 

 

Disc not present in loading compartment

Insert disc

 

 

 

Bad Disc

Disc is dirty

Clean disc with soft cloth

 

 

 

 

Disc is upside down

Insert disc with label side up

 

 

 

Unknown disc

Disc format is not compatible with this unit

 

 

 

 

Region Error

DVD is not compatible with region code of unit

 

 

 

 

Error

Illegal mechanism operation

Press EJECT key for 5 seconds to reset loading mechanism

 

 

 

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Jensen VM9423 operation manual Error Messages, Message Displayed Cause Corrective Action, MP3