When you contact your local service engineer you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The purchase date as found on your receipt
5.The model and serial number of the appliance. So that you always have these numbers at hand, we recommend you to make a note of them here:
•Mod.......................................
•P.N.C.....................................
•S.N.........................................
IMPORTANT : If you call out an engineer to a fault listed under the heading ''Something not working'', or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Spare parts
Always insist on genuine spare parts. An authorised service engineer should service this product, and only genuine spare parts should be used. Under no circumstances should you attempt to repair the appliance yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local John Lewis branch.
Environmental concerns
The symbol 
on the product or on its packaging indicates that this product may not be treated as household waste. Instead it should be taken to the appropriate collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local council, your household waste disposal service or the shop where you purchased the product.
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