Manuals / John Lewis / Laundry Appliance / Washer

John Lewis JLWM1403 Machine vibrates when, Spinning, Door will not open, Light has gone out

Models: JLWM1202 JLWM1403

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Symptom

Solution

 

 

 

The machine vibrates when

●

The internal packing has not been removed.

spinning

●

The machine is in contact with the wall or furniture.

 

●

The machine is not level and stable (check diagonally).

 

●

The washing load is badly distributed in the drum.

 

●

Maybe there is very little laundry in the drum.

 

 

 

The door will not open

●

The water level is above the bottom edge of the door.

 

●

The machine is heating the water.

 

●

The drum is turning.

 

In any case the door can be opened only when the door locked

 

light has gone out.

 

 

 

Spinning starts late or the

●

The electronic balance control device has cut in because the laundry is

machine does not spin

 

not evenly distributed in the drum. The laundry is redistributed by

 

 

reverse rotation of the drum. This may happen several times before

 

 

the unbalance disappears and normal spinning can resume. If, after few

 

 

minutes, the laundry is still not evenly distributed in the drum, the

 

 

machine will not spin. In this case, redistribute the load manually and

 

 

select the spin programme.

 

 

 

The machine makes an unusual

●

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor

 

 

ensures a softer start and more even distribution of the laundry in the

 

 

drum when spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

●

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

 

 

 

Repairs - After Sales Service

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact our extended warranty administrators by telephoning:

0870 01 07887

They will give you details for your local Service Force Centre.

Service Force are the appointed national appliance repair agents responsible for warranty repairs to this appliance.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The purchase date and found on your receipt.

5.The model and serial number of the appliance (found on the rating plate - see picture)

So that you always have these numbers to hand, we recommend you to make a note of them here.

Model..................................................................................................

PNC....................................................................................................

SN........................................................................................................

 

Mod

 

Prod. No

P0042 BD

Ser. No

 

Your washing machine is covered by a 3 year parts and labour guarantee (see separate details given at point of sale). Please retain your purchase receipt safely for the service .

Please note that a valid purchase receipt is required for in-guarantee service calls.

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John Lewis JLWM1403 Machine vibrates when, Door will not open, Light has gone out, Spinning starts late or, Noise
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JLWM1202, JLWM1403 specifications

John Lewis has long been synonymous with quality and reliability in the home appliance market, and the John Lewis JLWM1403 and JLWM1202 washing machines are prime examples of this commitment. Both models combine efficiency, advanced technologies, and user-friendly features, making them excellent choices for modern households.

The JLWM1403 is designed to accommodate larger loads with its 8kg capacity, which is ideal for families or individuals who frequently wash larger items such as bedding. It offers a maximum spin speed of 1400 RPM, ensuring that clothes come out dryer and require less time in the dryer, ultimately saving energy and reducing drying time. This model features a variety of wash programs, including a quick wash option that allows users to clean lightly soiled clothes in just 30 minutes, providing convenience when time is of the essence.

On the other hand, the JLWM1202 is more suitable for smaller spaces or those with lighter laundry needs, featuring a 6kg capacity. Despite its compact size, it does not compromise on performance and also provides a maximum spin speed of 1200 RPM. The JLWM1202 also comes equipped with an array of wash programs, ensuring that every fabric type and dirt level can be addressed efficiently. Its eco setting is particularly noteworthy, optimizing water and energy usage for environmentally conscious consumers.

Both models benefit from the latest washing technologies, including inverter motors that promote quiet and efficient operation. This technology not only reduces noise levels during washing cycles but also contributes to improved energy efficiency. Furthermore, both washing machines come with an A+++ energy rating, which assures users of low running costs and minimal environmental impact, making them both economical and eco-friendly choices.

Another key feature common to both models is their user-friendly interface. The LED display and intuitive controls make selecting wash programs and adjusting settings a straightforward task. Additionally, the delay start function allows users to schedule wash cycles at their convenience.

With excellent build quality and a selection of smart features, the John Lewis JLWM1403 and JLWM1202 washing machines stand out as reliable appliances that cater to different household needs, ensuring laundry day is as efficient and hassle-free as possible.