Repairs - After Sales Service
Repairs - After Sales Service
Your appliance comes with a three year warranty.
If it is not working correctly; consult the fault finding guides within this instruction book ("What to do if ..."). If a fault occurs which you can not resolve through following the advice and information contained within this instruction manual, the next step is to contact our extended warranty administrators on:
0844 871 7771
They will give you details for your local Service engineer. Before calling out an engineer, please ensure you have read the details under the heading “What to do if...”. When you contact the local service engineer you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The purchase date as found on your receipt
5.The model number, product number and serial number of the appliance (found on the rating plate - see picture)
So that you always have these numbers at hand, we recommend you to make a note of them here:
•Mod.......................................
•P.N.C.....................................
•S.N.........................................
Please retain your purchase receipt safely for the service engineer to verify the purchase details.
Important! If you call out an engineer to a fault listed above, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Spare parts
Always insist on genuine spare parts. An authorised service engineer should service this product, and only genuine spare parts should be used. Under no circumstances should you attempt to repair the machine yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local John Lewis Branch.
Mod. ... ... ...
Prod. No. ... ... ...
Ser. No. ... ... ...
38
