Something not working
Please carry out the following checks before contacting your local Service Force agent.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that the red pilot light of the button 10 flashes, one of the following alarm codes appears on the display and some acoustic signals sound to indicate that the machine is not working:
-E10 : problem with the water supply
-E20 : problem with water draining
-E40 : door open
-EF0 :
Once the problem has been eliminated, press the button 10 to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.
Symptom | Solution | |
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The machine does not start | ● | The door has not been closed. (E40 ) |
| ● | The plug is not properly inserted in the power socket. |
| ● | There is no supply at the socket. |
| ● | The main fuse or the fuse in the plug has blown. |
| ● | The button 10 has not been pressed. |
| ● | The Delay start option has been selected. |
| ● | The Child lock option has been enabled. |
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The machine does not fill | ● | The water tap is closed. (E10 ) |
| ● | The filter in the inlet hose is blocked. (E10 ) |
| ● | The inlet hose may be squashed or kinked. (E10 ) |
| ● | The door has not been closed. (E40 ) |
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The machine fills then empties | ● | The end of the drain hose is too low. |
immediately | ● | The end of the drain hose is submerged in water. |
| ● | There is no vent in the end of the drain hose. |
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The machine does not empty | ● | The drain hose may be squashed or kinked. (E20) |
and/or does not spin | ● | The Rinse Hold or Quiet option has been selected. |
| ● | The drain pump may be blocked. (E20) |
| ● | The No Spin option has been selected |
| ● | The drainage system pipes are blocked. |
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There is water on the floor | ● | Too much detergent or unsuitable detergent has been used (creates |
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| too much foam). |
| ● | Check whether there are any leaks from the inlet hose fittings. It is not |
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| always easy to see this as the water runs down the hose; check to see |
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| if it is damp. |
| ● | The inlet or drain hose may be damaged or not securely positioned. |
| ● | The cap on the emergency emptying hose has not been replaced after |
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| cleaning the filter. |
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Unsatisfactory washing results | ● | Too little detergent or unsuitable detergent has been used. An |
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| insufficient amount of detergent leaves the laundry looking grey and |
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| causes lime scale to form. |
| ● | Stubborn stains have not been treated prior to washing |
| ● | The correct wash programme/temperature has not been selected. |
| ● | Too much laundry has been placed in the drum. |
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