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JVC HF R30, HF R300, HF R32 Troubleshooting, Other, Playback, Recording, Power supply, Power source, CHECK THIS FIRST

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Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRSTPower supply

• Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (A20)

Recording

•Did you turn the camcorder on and correctly set it to a recording mode? (A44, 89) If you are recording on a memory card, is one cor- rectly inserted into the camcoder? (A39)

Playback

•Did you turn the camcorder on and correctly set it to playback mode? (A53, 118) If you are playing back recordings from a memory card,

is one correctly inserted into the camcorder? (A39) Does it contain any recordings?

Other

•Does the camcorder make a rattling sound? The internal lens fixture can move when the camcorder is turned off or in a playback mode. This is not a malfunction.

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

The camcorder turns off without the battery warning indicator appearing on the screen.

-The battery charge has become low or the battery pack is exhausted. Replace or charge the battery pack.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C (32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.

Additional Information 187

Contents

HD Camcorder Important Usage Instructions HD Camcorder, VIXIA HF R32 / VIXIA HF R30 / VIXIA HF R300 systems Model ID0002 (including WLAN Module Model WM217) This Class B digital apparatus complies with Canadian ICES-003 IMPORTANT SAFETY INSTRUCTIONS REGIONS OF USE REGIONS Canada, Hong Kong S.A.R., USA, South Korea Trademark Acknowledgements Story Creator (A67) Smart AUTO (A46) 46) Video Snapshot Face Detection (A72) Enjoying Your Recordings on Other Devices Use an Eye-Ficard (A146) to wirelessly (A148) to the Web your computer (A133) Enjoying Your Recordings Using the Camcorder's Wi-FiFunctions LAN cable (A151) „Introduction 16Getting to Know the Camcorder „Preparations 20Getting Started 26Basic Operation of the Camcorder „AUTO Mode Basic Recording „Video 53Basic Playback 67 Video Stories and Cinema Style „Photos „External Connections 123 Terminals on the amcorder 127Playback on a TV Screen 128Saving and Sharing Your Recordings „&/%Wi-FiFunctions „Additional Information 168Appendix: Menu Options Lists 182 Appendix: Onscreen Icons and Displays 187 Trouble About this Manual Introduction Š Supplied Accessories and CD-ROMs The following CD-ROMsand software are supplied with the camcorder: •PIXELA CD-ROM •Canon VIXIA CD-ROM.Contains the following components Instruction Manual - The ImageBrowser EX - This Names of Parts Top view LCD panel Bottom view Preparations Getting Started To remove the battery pack USA and Canada only Using the Grip Belt To remove the grip belt Rotating the LCD Panel For details about how to take care of the touch screen, refer to Handling Precautions Cleaning You can adjust the screen's brightness using the Basic Operation of the Camcorder HOME Menu [Main Functions] Panel [Edit] Panel [Other Settings] Menus Recording Recording Control standard button Operation Movies are recorded in AVCHD, which is designed for audience with fantastic picture quality Playback First Time Settings Changing the Language Changing the Time Zone Using a Memory Card SDXC Memory Cards Eye-FiCards Inserting and Removing a Memory Card To remove the memory card &/%Selecting the Memory (Built-inMemory/Memory Card) for the Recordings POINTS TO CHECK Be sure you understand the information provided in Eye-Fi Cards &/%Relay Recording 2 Press 3 Activate the relay recording [Other Settings] >r>[Rec Media for Movies] > [&] >[Relay Recording] >[%]* >[X] •Any of the following actions will deactivate the relay recording function: Initializing the Memory 1Power the camcorder using the compact power adapter 3 Initialize the memory [Other Settings] >q>[Initialize *] [Initialize] >[Complete Initialization]1 >[Yes]2 >[OK] •Initializing the memory will permanently erase all recordings. Lost origi -Mac OS users: Use Finder to transfer music files from the [MUSIC] About the music files At the time of purchase AUTO Mode Basic Recording To record video To take photos Touch [PHOTO] •You can record photos simultaneously while recording a movie When you have finished recording 1Make sure that the ACCESS indicator is off Smart AUTO icons Intelligent IS Shooting method Icon Ä(Dynamic IS) Zooming in (zooming toward S) Using the Zoom Lever Using the Touch Screen’s Zoom Controls Selecting the Zoom Type Options Optical] Advanced] Digital] can focus on a subject as close as 1 cm (0.39 in.). Using tele macro 1With the camcorder on and in a recording mode, close the LCD panel 2When you wish to resume recording, open the LCD panel •The camcorder will not enter standby mode if the LCD panel is closed while the ACCESS indicator is on or flashing or while the HOME menu •About standby mode and auto power off: Video Basic Playback 3Look for the scene you want to play back !Open the index selection screen. "Memory being read #Recording date $Division line between recording dates %Drag your finger left/right for the next/previous index page During playback: !Jump to the beginning of the scene. Double-tapto jump to the previous scene "Jump to the beginning of the next scene #Pause the playback $Fast playback** backward/forward Adjusting the volume for MP4 movies During playback pause: 3D Flip View The [Index Selection] Screen: Selecting the Content to Play Back [yMovies] Scenes recorded in AVCHD organized by recording date [êGallery] Scenes recorded in AVCHD organized by story (A79) [Movies] Scenes recorded in MP4 [Photos] Photos’ index screen [zSD Movies] Deleting a Single Scene Movies] or Movies] Index Screen Deleting a Single Scene from a Story Deleting Scenes from a Story by Rating Deleting Stories Selecting the Playback Starting Point 6minutes. Operating modes: 1Open the [Movies] index screen 2 Open the scene’s [Timeline] screen [I] >Desired scene To change the interval between frames Onscreen Displays and Data Code Video Stories and Cinema Style Creating a New Story Recording a Scene within a Story Recording Additional Scenes within an Existing Story Cinema Mode and Cinema-LookFilters 2 Set the camera mode to [Camera Mode] >[] >[OK] 3 Select the desired cinema-lookfilter [FILTER 1] >Desired cinema-lookfilter >[OK] [1: Cinema Standard] [2: Vivid] [3: Cool] [4: Nostalgic] [5: Sepia] • A blue border appears on the screen • Press Vagain to return to normal video recording mode 2 Press Y Decorating Scenes while Recording !Canvas - The area where you will draw and see your decorations in action "Toolbar $[×Animated Stamps] Select animated stamps to add to your decoration frozen image 74 Š Video To use [Pens and Stamps] 1Touch [Ó] The [Pens and Stamps] screen will appear 2 Select the desired pen or stamp from [Tools] 3Select white or black from [Colors] To use [Captions] 1Touch [Ø] The [Captions] screen will appear 2Touch [Date] or [Time] 3Select the desired text settings and touch [K] Mixing Your Own Images with Live Video About the image files for the Image Mix function To use the Chroma Key function 1Open the [Select Image] screen of the image mix function (A76) 5Touch [Ð] at the top of the screen to open the [Transparency] screen Decorating Scenes during Playback Playing Back Stories from the Gallery 3 Select the rating of the scenes you want to play back [Story Details] >[Select by Rating] >Desired rating > [K] >[K] 4Touch the story’s thumbnail to start the playback •Playback controls are the same as when playing back scenes from the [Movies] or [Movies] index screen (A55) Rating Scenes Immediately After Recording Rating Scenes from the List of Scenes Rating Scenes During Playback Page To adjust the background music balance during playback To delete a music track Copying and Moving Scenes Within/Between Stories 4Select the destination Drag your finger right/left to select the desired story and touch its thumbnail. Then, drag your finger up/down to select the desired 5 Copy or move the scene [Set]1 >[Yes]2 >[OK]3 >[K] Changing a Story’s Title Switch between letters and numbers/special characters #Delete the character to the cursor’s left (backspace) •We recommend using the supplied stylus pen to enter characters Advanced Functions Reviewing the Latest Scene Recorded Selecting the Video Quality (Recording Mode) Movies recorded in MXP mode cannot be saved on AVCHD discs. Use an external 92 Š Video Approximate recording times Recording mode → Memory ↓ GB Memory card GB Memory card Selecting the Frame Rate 2 Select the frame rate [Other Settings] >r>[Frame Rate] > Desired frame rate >[X] Options for AVCHD movies ( Default value) [´60i (Standard)] Special Scene Recording Programs and Programmed AE [FUNC.] >[Rec. Programs] >[úSCN: Portait]* > Desired recording program >[X] [úSCN: Portrait] [ûSCN: Sports] To record sports scenes such as tennis or golf [üSCN: Night Scene] To record nightscapes with lower noise [þSCN: Beach] [ÿSCN: Sunset] [ŒSCN: Low Light] [œSCN: Spotlight] [ŠSCN: Fireworks] Advanced Image Stabilization Dynamic] Standard] [jOff] Powered IS [FUNC.] >[ÈPowered IS] >[ON] >[X] •By default, the custom control button (A180) is set to [ÈPowered IS] •[Dynamic] is available only when [Zoom Type] is set to [Optical] 2Press Y The scene recorded in the memory will start 3 seconds before Ywas pressed •Any of the following actions will deactivate the pre-recordingfunction -Leaving the camcorder without any operation for 5 minutes -Changing the operating mode To select the main subject Touch & Track 1Make sure face detection is activated (A99) Face detection is always activated in mode •A white double frame will appear around the subject and track it as it moves •Touch [Cancel £] to remove the frame and cancel the tracking Faders To fade in/out Manual Exposure Adjustment Manual Focus Adjustment Page Tele Macro [FUNC.] >[ZOOM] >[W]* (tele macro) >[X] •The camcorder will automatically adjust the zoom to the telephoto end •Any of the following actions will deactivate the tele macro function -Pressing T White Balance • Set the recording program to [’Programmed AE] [FUNC.] >[ÄWhite Balance] >Desired option* > [X] To set the custom white balance [ÃAutomatic] Self Timer Manual Adjustment of the Audio Recording Level To display the audio level indicator Using Headphones 2 Change the function of the terminal to headphones output [Other Settings] >q>[AV/Headphones] > [ÓHeadphones] >[K] 3Connect the headphones to the AV OUT/×terminal 4 Adjust the volume as necessary Using the WM-V1Wireless Microphone Using Commercially Available Microphones Capturing a Video Snapshot Scene Capturing Photos Dividing Scenes •The following scenes cannot be divided: Photos Photo Jump Function Deleting a Single Photo Deleting Photos from the Index Screen Slideshow During the photo slideshow To change the slideshow’s transition effects External Connections Terminals on the Camcorder Connection Diagrams Connection Type: Digital Quality: High definition Output only About the HDMITM connection While the camcorder is connected to an HDTV using connection Page Page Playback on a TV Screen 1 Turn off the camcorder and the TV 2Connect the camcorder to the TV Connection Diagrams 3Turn on the connected TV Saving and Sharing Your Recordings Copying Scenes from the [Movies] or [Movies] Index Screen Copying Scenes from a Story by Rating Copying a Single Photo Copying Photos from the Index Screen -If the memory card slot cover is open -If the LOCK switch on the memory card is set to prevent writing -If the file numbering is at maximum (A176) -If there is no memory card in the memory card slot Saving Recordings on a Computer Saving AVCHD Movies (Windows only) Saving MP4 Movies and Photos (Windows/Mac OS) To check that the software was installed correctly First-timeconnection to a computer running Windows •When the camcorder is connected to a computer: -Do not open the memory card slot cover and do not remove the memory card -Do not disconnect the USB cable -Do not turn off the camcorder or the computer Saving a Memory onto an External Hard Drive Before disconnecting the external hard drive [Safely Remove Hard Drive] >[Yes] Initialize the external hard drive You cannot select both the •You cannot use the following types of external hard drives To delete a memory save folder Initializing the External Hard Drive In High Definition In Standard Definition Converting Scenes into Standard Definition from the [Movies] Index Screen To select individual scenes (step 4) To select the bit rate (step 5) Converting Scenes into Standard Definition from a Story by Rating Connecting to the Computer and Uploading your Videos Uploading your Videos Using an Eye-FiCard Do not use •About power saving when using an Eye-Ficard: •While using an Eye-FiCard, the ACCESS indicator may flash from time to time Wireless communication via the &/%Wireless communication via the Connecting to the Computer and Uploading your Recordings Wi-FiFunctions About the camcorder's Wi-Fistandard While using 150Š Wi-FiFunctions Connecting to a Wi-FiNetwork Wi-Fi Protected Setup Manual Setup General requirements Wi-FiProtected Setup (WPS) Manual Setup The camcorder will automatically detect available nearby 3Touch [Í] or [Î] to select the desired access point and then touch [OK] To manually enter a wireless access point 154Š Wi-FiFunctions To manually enter a wireless access point (step 3) Enter the details of the wireless access point When using Transferring Files to a Computer or FTP Server If you have not done so already, complete the For computers running Windows S: •A computer correctly connected to the same network as the camcorder with the supplied software Network Utility correctly installed, config File Transfer Destination Setup for Windows Computers File Transfer Destination Setup for FTP Servers Transferring Recordings •Do not open the memory card slot cover during wireless transfer -Do not change the camera mode -Do not connect the optional WM-V1Wireless Microphone Uploading Recordings to YouTube and Facebook 2 Select the service you wish to upload to [Edit] >[Network Utility] >Desired service >Touch the desired recording Once connected, or if only one connection point has been set up, the Uploading Videos Using an iOS Device Setting Up a Wi-FiConnection (Ad hoc Mode) Uploading Videos •The procedure above may differ depending on the version of iOS you are using Wireless Playback on a DLNA-CompatibleDevice 1 Set the camcorder to playback mode and then press 164Š Wi-FiFunctions If playback is not smooth Page Glossary Additional Information Appendix: Menu Options Lists [Zoom Type] Optical] Advanced] [äMic. Level] [m] (automatic), [n] (manual) [Edit] Panel Mode [zSD Index memory: In the gallery: [Delete] or [ ] [Delete Story] [Edit Title] [Copy] [Other Settings] Menus When the camcorder is in mode, you will not be able to access the pmenu pCamera Setup Menu item Setting options Minimum shutter speed used: 1/30; 1/12 when the frame rate is set to [30P] if you set the camcorder to mode •If a trailing afterimage appears, set the slow shutter to [jOff] [Onscreen Markers]: Playback Setup [Data Code]: [TV Type]: rRecording & Connections Setup – – z z [External Hard Drive Info]3 [Rate Scenes (Recording)]: Displays a screen where you can verify how much of the •We recommend using the [nContinuous] setting qSystem Setup [Output Onscreen Displays]1 [Language !] Page [HDMI Status]1 [Distance Units]1 [.meters], [/feet] [Demo Mode]1 [Firmware] [Notification Sounds]: •Set this to [jOff] to turn off notification sounds [Custom Control Button]: [Autostart Decoration]: [Power Saving Mode]: Controls the camcorder’s automatic power off set- tings If set to •The remote control of the TV can only be used to play back movies or photos (or mode only). If the camcorder is connected to the •We recommend not connecting more than 3 HDMI-CECcompatible devices at a time [HDMI Status]: Appendix: Onscreen Icons and Displays Recording Movies Playing Movies (during playback) 184 Š Additional Information Viewing Photos 7 Memory operation ÓFrame advance, ÔFrame reverse • The icon shows a rough estimate of the remaining charge as a percentage of the full charge of the battery pack 100% 75% 50% 25% 0% Troubleshooting 188 Š Additional Information Page Indicators and Onscreen Displays 190 Š Additional Information Picture and Sound Memory Card and Accessories Connections with External Devices 192 Š Additional Information &/%Wi-FiFunctions List of Messages (in alphabetical order) &/%Refer to 201) for external hard drive related messages. Refer to for Page 196 Š Additional Information Page 198 Š Additional Information Page 200 Š Additional Information &/%List of Messages for Connecting to an External Hard Drive &/%List of Messages for Wi-FiFunctions 202 Š Additional Information Page 204 Š Additional Information Handling Precautions Camcorder Long-termstorage Battery Pack Remaining battery time for optional battery packs Memory Card Built-inRechargeable Lithium Battery Disposal Maintenance/Others Cleaning Condensation To avoid condensation When condensation is detected Using the Camcorder Abroad Power Sources Playback on a TV Screen Accessories Optional Accessories Use of genuine Canon accessories is recommended 4 Battery Packs 5CG-700Battery Charger Use the battery charger to charge the battery packs Charging, Recording and Playback Times Battery pack→ BP-709 BP-718 BP-727 Recording AVCHD movies using a memory card 214 Š Additional Information 6WM-V1Wireless Microphone 9UA-100USB Adapter sA SC-2000Soft Carrying Case Specifications VIXIA HF R32 / VIXIA HF R30 / VIXIA HF R300 Terminals CA-110Compact Power Adapter BP-709Battery Pack About the music files Audio encoding: Linear PCM Audio sampling: 48 kHz, 16 bits, 2 channels Minimum length: 1 second File type: WAV Index Manual focus Manual mode Markers . . . . . . 30 Quick Start YouTube 222 Š Additional Information USA CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR THE UNITED STATES Page CANADA CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY