20 EN

TROUBLESHOOTING

Windows®

 

 

 

 

 

SYMPTOM
CORRECTIVE ACTION
REFER TO:

 

 

 

Although the USB cable is

•Make sure that the AC Adapter is connected to the

 

connected, PC operating

camcorder and that the power is on.

 

system does not recognize the

•Make sure that the USB cable is connected securely.

Software

memory card in the

•Either use a USB hub that has its own power supply, or

Installation and

camcorder.

connect the USB cable directly to the PC’s USB

USB

 

connector.

Connection

 

•Windows® might not be recognizing the USB connector.

Guide

 

Make sure that the Universal Serial Bus controller is

( pg. 9)

 

enabled on the [System Properties] sheet in the [Control

 

 

Panel].

 

 

 

 

Cannot copy or save files.

•Make sure that there is enough free space available in the

 

 

drive where you are trying to copy or save a file.

 

 

•Make sure that the drive where you are trying to copy or

 

 

save a file is not write-protected.

 

 

•Make sure that a file with the same name does not

—

 

already exist where you are trying to copy or save a file.

 

 

•Either use a USB hub that has its own power supply, or

 

 

connect the USB cable directly to the PC’s USB

 

 

connector.

 

 

 

 

The colors displayed on the PC

•Images will not be displayed correctly if the display is set

—

are odd.

for 256-color (or fewer) display.

 

 

 

 

NOTE:

When using a laptop PC, operation may be interrupted by a warning when the battery is nearly exhausted.

●If there is software which monitors the status of the battery running in the [StartUp] folder… Close the application, or delete/move its icon from the [StartUp] folder and reboot your PC.

●If you are using your PC’s power management function…

Right-click the [My Computer] icon, then select [Properties]–[System Properties]–[Device Manager]– [System Devices]–[Advanced Power Management Support]. Desactivate the power management function.