Contents, Frequently Asked Questions FAQ

IV. Vision Explorer….………………p.12

VI. Video Wave……………………p.16

VIII. Hardware Specification………p.20

Following are some basic troubleshooting tips regarding Ken-A- Vision MEye hardware or software problems:

Symptom		Solution


Windows	•	Check connection if Ken-A-Vision M Eye is properly
does not		plugged-in. Unplug and replug the camera.
detect my
Ken-A-	• Check the BIOS Setup of the computer if there is any settings
Vision		that can enable or disable the USB port or controller.
M Eye
during first-	• Check if the USB controller device is installed and working
time		properly. Go to Control Panel-System-Device Manager and
installation		check for the device “Universal serial controller” if it is
		installed and has no conflict. Contact your computer dealer on
		how to fix USB controller device conflict.


Windows	•	Same as above.
reports that
there is no
video
capture
adapter


The color	• Check the Display Properties if the color is set at High Color
display is		(16-bit), True Color (24-bit), or True Color (32-bit)---
bad		recommended.
	• Check if the VGA driver of the computer is properly installed.


Driver	•	Check the driver CD if it is dirty or cannot be read.
Installation
cannot be	•	Contact your Ken-A-Vision M Eye dealer for a copy of the
completed		CD or an update driver.


Captured	• The CPU in your computer may be very busy. Try to close
video		other programs.
appears to
be slow or	• Your memory resource may be running low. Restart your
dropping		computer and run the capture program again.
frames

Ken-A-Vision m2013 Contents, Frequently Asked Questions FAQ, II. User Interface Description……p.4