TROUBLESHOOTING GUIDE (Continued)
These guidelines should be used by a qualifi ed service agent. Call Sears Service at
for assistance. Inform the associate that this is a “Flammable Vapor Ignition Resistant” Product.
0ROBLEMM | #AUSE | 3OLUTION | |
| Improperly sealed, hot or cold supply |
| |
| connection, relief valve, drain valve, or | Tighten threaded connections. | |
WATER LEAKS | thermostat threads. |
| |
Leakage from other appliances or water | Inspect other appliances near water | ||
| |||
| lines. | heater. | |
| Condensation of flue products. | Refer to CONDENSATION. | |
| Thermal expansion in closed water system. | Install thermal expansion tank (DO NOT | |
LEAKING T&P VALVE | plug T&P valve). | ||
| |||
Improperly seated valve. | Check relief valve for proper operation | ||
| |||
| (DO NOT plug T&P valve). | ||
|
| ||
SMELLY ODORS | High sulfate or mineral content in water | Drain and flush heater thoroughly, then | |
supply. | refill. | ||
| Bacteria in water supply. | Chlorinate or aerate water supply. | |
| Gas knob dial not positioned correctly. | Refer to LIGHTING INSTRUCTIONS. | |
| Main gas supply off. | Turn on main gas shutoff valve. | |
| Igniter tip more than 1/8” from pilot hood. | Adjust ignitor tip. | |
| Thermopile malfunction. | Replace pilot assembly. | |
| Thermopile TCO malfunction. | Replace pilot assembly. | |
PILOT WILL NOT LIGHT | Melted insulation on ignitor wire or shorting | Contact Sears Service to determine | |
of ignitor wire. | cause. | ||
| High ambient room temperature. | Contact Sears Service to determine | |
| cause. | ||
|
| ||
| Wire disconnected from piezo igniter. | Reconnect wire connector to piezo igniter. | |
| Broken electrode or electrical wire. | Replace pilot assembly. | |
| Piezo Igniter generator fails to operate or | Replace electronic control module. | |
| malfunctions. | ||
|
| ||
| Thermopile TCO malfunction. | Replace pilot assembly. | |
| High ambient room temperature. | Contact Sears Service to determine | |
| cause. | ||
BURNER WILL NOT STAY LIT |
| ||
Dirty or clogged Intake Screen. | Clean and reinstall Air Intake Screen. | ||
| Flame arrestor openings blocked. | Contact Sears Service to determine | |
| cause. | ||
|
| ||
| Defective Gas Control. | Replace Gas Control. | |
| Dirty pilot burner. | Clean pilot assembly. | |
PILOT OUTAGE | Dirty or clogged Air Intake Screen. | Clean and reinstall Air Intake Screen. | |
Thermopile malfunction. | Replace pilot assembly. | ||
| Thermopile TCO malfunction. | Replace pilot assembly. | |
| Defective Gas Control. | Replace Gas Control. | |
| Heater not lit or thermostat not on. | Refer to LIGHTING INSTRUCTIONS. | |
| Thermostat set too low. | Refer to TEMPERATURE REGULATION. | |
| Heater undersized. | Reduce hot water use. | |
NOT ENOUGH HOT WATER | Low gas pressure. | Contact your gas supplier. | |
Incoming water is unusually cold. | Allow more time for your heater to | ||
| |||
| Leaking hot water pipes or fixtures. | Have plumber check and repair leaks. | |
| High temperature limit switch activated. | Contact Sears Service to determine | |
| cause. | ||
|
| ||
WATER TOO HOT | Thermostat set too high. | Refer to TEMPERATURE REGULATION. | |
WATER HEATER SOUNDS | Condensation dripping on burner. | Refer to CONDENSATION. | |
| Sediment or calcium in bottom or heater | Clean sediment from tank. Refer to | |
SIZZLING – RUMBLING | DRAINING instructions in Maintenance | ||
tank. | |||
| section of manual. | ||
|
| ||
SOOTING | Improper combustion. | No adjustment available. Contact Sears | |
Service to determine cause. | |||
|
| ||
| Lack of supply air. | Contact Sears Service to determine | |
VENT GAS ODORS | Improperly installed vent piping. | ||
Downdraft. | cause. | ||
| |||
| Poor Combustion. |
|
29
