TROUBLESHOOTING
If your air conditioner fails to operate, please follow these procedures prior to contacting customer service.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE AIR CONDITIONER YOURSELF. DOING SO COULD VOID THE WARRANTY AND CAUSE DAMAGE OR PERSONAL INJURY.
PROBLEM | POSSIBLE COUSE |
| SOLUTION |
Can I turn the unit on immediately |
| ∙ No. The unit must be placed upright for at | |
after unpacking it? |
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| least 12 hours after every transport. |
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| Otherwise the compressor may be |
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| damaged and there is no capacity. |
Unit does not start when pressing | ∙ Room temperature is higher | ∙ | Reset the temperature |
power button | than the set temperature |
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| (heating mode). |
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| ∙ Room temperature is lower |
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| than the set temperature |
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| (cooling mode) |
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The air conditioner does not come | ∙ No electricity | ∙ | Restore electricity |
on | ∙ It is not plugged into the socket | ∙ | Plug into socket |
| ∙ The internal safety device has | ∙ Wait 30 minutes, if the problem persists, | |
| tripped |
| contact your service center |
| ∙ The safety device of the plug | ∙ Reset the safety plug | |
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| has tripped |
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The air conditioner works for a short | ∙ There are bends or kinks in the | ∙ Position the air hose correctly, keeping it as | |
time only | air exhaust hose |
| short and free of curves as possible to |
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| avoid bottlenecks |
| ∙ Something is preventing the air | ∙ Check and remove any obstacles | |
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| obstructing air discharge | |
| from being discharged |
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Room is not cool enough | ∙ Windows/doors in room are | ∙ | Close all windows/doors |
| open. | ∙ Remove heat source if possible | |
| ∙ There are heat sources nearby. | ||
| ∙ Exhaust air duct is not | ∙ Connect the air duct and make sure it can | |
| connected or is blocked |
| function properly |
| ∙ Temperature setting is too | ∙ Decrease the set temperature | |
| high. | ∙ Clean the air filter | |
| ∙ Air filter blocked by dust. |
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The air conditioner does not operate | ∙ The internal compressor safety | ∙ Wait. This delay is part of normal | |
for about three minutes after | device prevents the appliance |
| operation |
restarting it | from being restarted until |
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| three minutes have elapsed |
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| since it was last turned off |
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Noise or vibrations | ∙ The floor level is not in level or | ∙ Place the unit on a flat, level surface. | |
| the unit is on an incline. |
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Gurgling sound | ∙ The sound come from the | ∙ | This is normal |
| flowing of refrigerant inside |
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| the air conditioner |
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When turning the unit on I sense a | ∙ First use or incorrect storage of | ∙ Odor development can arise on first use | |
smell. What should I do? | unit at e.g. dusty areas. |
| and after a longer period of |
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| storing in unsuitable areas (e.g. dusty |
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| 14 |
