Troubleshooting
Emergencies | Possible Cause | Prevention/Solution |
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Gas leaking from | • Old hose, cut in hose. | • Turn off gas at LP tank. If hose is cut or cracked, replace |
cracked/cut/burned |
| valve/hose/regulator. If burned, discontinue use of product until a gas |
hose. |
| service technician/plumber has investigated cause and correction is |
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| made. |
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Gas leaking from LP | • Mechanical failure due to rusting or | • Turn off LP tank valve. |
tank. | mishandling. |
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Gas leaking from LP | • Failure of tank valve from mishandling or | • Call LP gas dealer |
tank valve. | mechanical failure. | department. |
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Gas leaking between | • Improper installation, connection not | • Remove regulator from tank and visually inspect rubber seal for |
LP tank and regulator | tight, failure of rubber seal. | damage. Reinstall and check for leaks. Ensure black knob is on tight. |
connection. |
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Fire coming through | • Fire in burner tube section of burner due | • Turn off LP tank valve (if possible without injury to self). If fire cannot |
control panel. | to partial blockage. | be controlled with baking soda/extinguisher, call local fire department. |
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| Remove burner and inspect for spider nest or rust. Clean using bottle |
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| brush. |
| • Misalignment of valve to burner tube. | • Ensure valves and burner tubes are aligned per assembly |
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| instructions. |
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Grease fire or | • Too much grease buildup in burner area. | • Turn off LP tank valve. Leave lid open to allow flames to die down. |
continuous excessive |
| After cooling, clean food particles and excess grease from inside |
flames above cooking |
| firebox area, grease cup/pan/tray, and other surfaces. |
surface. |
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Problem | Possible Cause | Prevention/Solution |
| GAS ISSUES: |
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Burner(s) will not light | • Trying to light wrong burner. | • See instructions on control panel and section in the Use and Care. |
using ignitor. |
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Continued on next | • Burner not engaged with control valve. | • Make sure valves are positioned inside of burner tubes. |
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page. | • Obstruction in burner. | • Ensure burner tubes are not obstructed with spider webs or other |
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| matter. See cleaning section of Use and Care. |
| • No gas flow. | • Make sure LP tank is not empty. If LP tank is not empty, refer to |
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| “Sudden drop in gas flow.” |
| • Vapor lock at coupling nut to LP tank. | • Turn off knobs and disconnect coupling nut from LP tank. Reconnect |
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| and retry. |
| • Coupling nut and LP tank valve not fully | • Turn the coupling nut approximately |
| connected. | additional turn until solid stop. Tighten by hand only - do not use tools. |
ELECTRICAL ISSUES: |
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• Electrode cracked or broken; “sparks at | • Replace electrode. |
crack.” |
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• Electrode tip not in proper position. | • Tip of electrode should be pointing toward port hole in burner. The |
| distance should be 1/8” to 3/16”. Adjust if necessary. |
• Wire and/or electrode covered with | • Clean wire and/or electrode with rubbing alcohol and clean swab. |
cooking residue. |
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• Wires are loose or disconnected. | • Reconnect wires or replace electrode/wire assembly. |
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• Wires are shorting (sparking) between | • Replace ignitor wire. |
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ignitor and electrode. |
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