Kenmore Electric Range Before You Call, Solutions to Common Problems, Occurrence

Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective product workmanship or materials.

Your new appliance is a carefully engineered product. Many times, what appears to be a reason to call for service requires nothing more than a simple adjustment you can easily make in your own home or is normal operating characteristic of appliance under certain conditions.

This list is applicable to a variety of models; some of the items will not necessarily apply to your appliance.

OCCURRENCE

POSSIBLE CAUSE/SOLUTION

Range is not levelled.	Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
	levelling legs at base of range until the rack is level. When range is level, cooktop may
	appear out of alignment if countertop is not level.
	Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
	carpenter to correct sagging or sloping floor.
	Kitchen cabinet misalignment may make range appear to be unlevelled. Be sure cabinets
	are square and have sufficient room for range clearance.
Cannot move appliance easily.	Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Appliance must be accessible	Contact builder or installer to make appliance accessible.
for service.
	Carpeting interferes with range. Provide sufficient space so range can be lifted over car-
	pet.
Entire range or oven does not	Make sure cord/plug is tightly into outlet.
operate.
	Service wiring is not complete.
	Power outage. Check house lights to be sure. Call your local electric company for service.
* Oven control beeps and	This oven is equipped with a state of the art electronic oven controller. Among the
displays F10, F30, Etc.	many features is a full time oven circuit diagnostics system. The controller constantly
	monitors the internal circuitry as well as several crucial oven circuits to insure they
	are all operating correctly. If at any time one of these systems fails, the controller will
	immediately stop the current operation and beep continuously (flashing an error code of
	F10, F30, etc. in the controller display window.
	Electronic control has detected a fault condition. Press STOP/CLEAR to clear the display
	and stop the beeping. Reprogram oven. If fault remains, record fault number. Press
	STOP/CLEAR and contact authorized servicer.
Oven light does not work.	Replace or tighten bulb. See Changing Oven Light in this owner’s Guide for instructions.
Surface unit does not heat.	Replace or tighten bulb. See Changing Oven Light in this owner’s Guide for instructions.
	Incorrect control setting. Make sure the correct control is on for the surface unit to be used.

Surface units too hot or not hot enough.

Incorrect control setting. Make sure the correct control is on for the surface unit to be used.

Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy-and medium- weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.

Scratches or abrasions on	Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
cooktop surface.	Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
	do not affect cooking and will become less visible with time.
	Cleaning materials not recommended for ceramic-glass cooktop have been used. See
	“Cooktop Cleaning - Ceramic Glass Cooktop Models” section under General Cleaning.
	Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metalmarks.	Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
	cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
	“Cooktop Cleaning - Ceramic Glass Cooktop Models” section under General Cleaning.

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