TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
■Is the power cord unplugged? Plug into a grounded 3 prong outlet.
■Has a household fuse or circuit breaker tripped? Replace the fuse or reset the circuit breaker.
■Is the Refrigerator Control turned to the OFF position? See the “Using the Control(s)” section.
■Is the refrigerator defrosting? Recheck to see if the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.
The lights do not work
■Is the power cord unplugged? Plug into a grounded 3 prong outlet.
■Is a light bulb loose in the socket or burned out? See the “Changing the Light Bulb(s)” section.
There is water in the defrost drain pan
■Is the refrigerator defrosting? The water will evaporate. It is normal for water to drip into the defrost pan.
■Is it more humid than normal? When it is humid, expect that the water in the defrost pan will take longer to evaporate.
The motor seems to run too much
■Is the room temperature hotter than normal? The motor will run longer under warm conditions. At normal room temperatures, your motor will run about 40% to 80% of the time. Under warmer conditions, it will run even more.
■Has a large amount of food just been added to the refrigerator? Adding a large amount of food warms the refrigerator. The motor normally will run longer to cool the refrigerator back down.
■Are the doors opened often? The motor will run longer when this occurs. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Is the control set correctly for the surrounding conditions? See the “Using the Control(s)” section.
■Are the doors closed completely? Close the doors firmly. If they do not close completely, see “The doors will not close completely” later in this section.
■Are the condenser coils dirty? This prevents air transfer and makes the motor work harder. Clean the condenser coils. See the “Cleaning” section.
NOTE: Your new refrigerator will run longer than your old one due to its high-efficiency motor.
The refrigerator seems to make too much noise
■The sounds may be normal for your refrigerator. See the “Normal Sounds” section.
The ice maker is not producing ice or not enough ice.
■Has the ice maker just been installed? Wait 72 hours for full ice production to begin. Once your refrigerator is cooled, the ice maker should produce 70-120 cubes every 24 hours.
■Is the freezer temperature cold enough to produce ice? Wait 24 hours after hook-up for ice production. See the “Using the Control(s)” section.
■Is the wire shutoff arm in the OFF (arm up) position? Lower the wire shutoff arm to the ON (arm down) position. See the “Ice Maker” section.
■Is the water line shutoff valve to the refrigerator turned on? Turn on the water valve. See the “Water Supply Connection" section.
■Does the ice maker mold have water in it or has no ice been produced? Be sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on. See the “Water Supply Connection" section.
■Is an ice cube jammed in the ejector arm? Remove the ice from the ejector arm with a plastic utensil. See the “Ice Maker” section.
■Has a large amount of ice just been removed? Allow 24 hours for ice maker to produce more ice.
■Is the control set correctly? If too little ice is produced, see the “Using the Control(s)” section.
■Is there a water filter installed on the refrigerator? The filter may be full or incorrectly installed. Depending on your model, remove the water filter cartridge (see the "Interior Water Filtration System” section). Operate the dispenser. If the water flow increases noticeably, your filter is full and needs to be replaced.
NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.
Off-taste, odor or gray color in the ice
■Are the plumbing connections new, causing discolored or off-flavored ice? Discard the first few batches of ice.
■Have the ice cubes been stored too long? Throw old ice away and make a new supply.
■Has food in the refrigerator been wrapped properly? See the “Refrigerator Features” section.
■Do the freezer and ice bin need to be cleaned? See the “Cleaning” section.
■Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly, at least 2 to 3 gal. (8 to 12 L) or 6 to 7 minutes initially. Discard discolored ice.
The water dispenser will not operate properly
■Has the water system not filled? The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser until water begins to flow.
Dispense and discard 2 to 3 gal. (8 to 12 L) of water. This will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See the “Water Dispenser” section.
