KitchenAid 2308307 Ice storage bin difficult to remove, Water dispenser will not operate properly

■Has the dispenser arm been held in too long? Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again. It is best to take large amounts of ice directly from the ice storage bin, not through the dispenser.

Ice storage bin difficult to remove

■Is the ice storage bin difficult to remove (on some models)? Select “cubed” ice. Using a sturdy glass, quickly depress and release the ice dispenser arm. Open the freezer door, depress the release button on the ice storage bin and lift upward. See “Ice Maker and Storage Bin.”

The water dispenser will not operate properly

■Has the water system not filled? The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding

2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See “Water and Ice Dispensers.”

■Is the water shutoff valve not turned on or the water line connected at the source? Make sure the water shutoff valve is turned on and the water source is connected to the refrigerator. See “Connect the Water Supply.”

■Is the water shutoff valve clogged or incorrectly installed? See “Connect the Water Supply.” If clogging or installation is not a problem, call for service or contact a plumber.

■Is there a kink in the home water source line? If you find or suspect a kink in the water line, call for service.

■Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.

Water or ice is leaking from the dispenser

■Is the glass not being held under the ice dispenser long enough, causing the ice to spill? Hold the container under the ice chute for 2 to 3 seconds after releasing the dispenser lever. Water or ice may continue to dispense during this time.

■Is an ice cube stuck in the chute and holding the trap door open? Remove the cube.

■Is there a water filter installed on the refrigerator? The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.

■Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.

■Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.

The divider between the two compartments is warm

■The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.

Temperature is too warm

■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.

■Are the door(s) opened often? The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.

■Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.

■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”

■Is the refrigerator not cooling? For models with digital controls, turn the unit OFF then ON again to reset. See “Using the Controls.” If this does not correct the problem, call for service.

There is interior moisture buildup

■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.

■Are the doors opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.

■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.

■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.

■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”

■Was a self-defrost cycle completed? It is normal for droplets to form after the refrigerator self-defrosts.

Water flow from the dispenser decreases noticeably

■Is there a water filter installed on the refrigerator? The filter may be full or incorrectly installed. Remove the water filter cartridge. See “Water Filtration System.” Operate the dispenser. If the water flow increases noticeably, replace the filter.

The dispenser water is not cool enough

■Has the refrigerator been newly installed? Allow 24 hours for the refrigerator to cool completely.

The doors will not close completely

■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.

■Is the ice storage bin out of position? For models with a standard ice storage bin, push the bin in all the way. If the ice storage bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice storage bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up. Replace the bin on the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”

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