KitchenAid KERS505, YKER507 manual Assistance or Service, U.S.A

Oven temperature too high or too low Oven cooking results not what expected

■Does the oven temperature calibration need adjustment? See “Oven Temperature Control” section.

Display shows messages

■Is the display showing “12:00”? There has been a power failure. Clear the display. See “Display” in the “Glass Touch- Activated Oven Control” section. On some models, reset the clock, if needed. See “Clock” in the “Glass Touch-Activated Oven Control” section.

■Is the display showing a letter followed by a number? Press OFF to clear the display. See “Display” in the “Glass Touch-Activated Oven Control” section. If a letter followed by a number reappears, call for service. See “Assistance or Service” section.

Self-Cleaning cycle will not operate

■Is the oven door open? Close the oven door all the way.

■Has the function been entered? See “Self-Cleaning Cycle” section.

■On some models, has a delay start Self-Clean cycle been set? See “Self-Cleaning Cycle” section.

■Has a delay start been set? See “Timed/Delay Cooking” section.

■Is the range level? Level the range. See the Installation Instructions.

■Is the proper temperature set? Double-check the recipe in a reliable cookbook.

■Is the proper oven temperature calibration set? See “Oven Temperature Control” section.

■Was the oven preheated? See “Bake,” “Broil,” “Easy Convect Conversion,” “Convection Bake,” “Convection Roast” or “Convection Broil” section.

■Is the proper bakeware being used? See “Bakeware” section.

■Are the racks positioned properly? See “Positioning Racks and Bakeware” section.

■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.

■Is the batter evenly distributed in the pan? Check that batter is level in the pan.

■Is the proper length of time being used? Adjust cooking time.

■Has the oven door been opened while cooking? Oven peeking releases oven heat and can result in longer cooking times.

■Are baked items too brown on the bottom? Move rack to higher position in the oven.

■Are pie crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce baking temperature.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.

To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center toll free:

1-800-422-1230.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Use and maintenance procedures.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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