15
TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.

Surface burners will not operate

■Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■Is the control knob set correctly?
Push in knob before turning to a setting.
■Are the burner ports clogged?
On sealed burner models, see “Sealed Surface Burners”
section.

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged?
On sealed burner models, see “Sealed Surface Burners”
section.
■On models with caps, are the burner caps positioned
properly?
See “Sealed Surface Burners” section.
■Is the burner damaged?
On models with caps, look for a warped cap. If cap will not
spin freely on a flat surface, painted side down, the cap is
warped. Switch cap with a different surface burner to check
for further warping. Contact a trained repair specialist.
■Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.

Surface burner makes popping noises

■Is the burner wet?
Let it dry.

Burner sparks but does not light

■Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3cm) ou tside the cooking area.

Cooktop cooking results not what expected

■Is the proper cookware being used?
See “Cookware” section.
■Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■Is the appliance level?
Level the appliance. See the Installation Instructions.

Grill and Griddle results not what expected

■Was the grill or griddle preheated?
Preheat grill or griddle. See “Grill” or “Griddle” sections for
more information.
■Is there proper air circulation between foods?
Space food evenly across the grill grates.
■Are foods taking too long to cook?
Partially frozen or very cold foods will increase cooking time.
Thoroughly defrost foods.