R e q u e s t i n g A s s i s t a n c e o r S e r v i c e
Before calling for assistance or service, please check “Troubleshooting” on pages 19 and 20. It may save you the cost of a service call. If you still need help, follow these instructions.
If you need assistance or service
Call the KitchenAid Consumer Assistance Center toll free:
When calling:
Please know the purchase date, and the complete model and serial number
of your appliance (see page 2). This information will help us to better respond to your request.
We will provide you with:
•Use and maintenance procedures.
•Installation information.
•Features and specifications on our full line of appliances.
•Accessory and repair parts sales.
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•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
•Referrals to local dealers, service companies, and repair parts distributors.
KitchenAid service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the authorized KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts …
If you need to order replacement parts, we recom- mend that you only use factory authorized parts. These parts will fit right and work right, because they are made with the same precision used to
build every new KITCHENAID® appliance. To locate factory authorized replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center.
For further assistance …
If you need further assistance, you can write to | If the dealer, authorized servicer, and KitchenAid have | |
KitchenAid with any questions or concerns at: | failed to resolve your problem, you can contact the | |
KitchenAid Brand Home Appliances | Major Appliance Consumer Action Program (MACAP). | |
MACAP is a group of independent consumer experts | ||
Consumer Assistance Center | ||
that voices consumer views at the highest levels of the | ||
c/o Correspondence Dept. | ||
major appliance industry. MACAP will in turn inform us | ||
2000 North | ||
of your action. | ||
Benton Harbor, MI | ||
| ||
Please include a daytime phone number in your | Major Appliance Consumer Action Program | |
20 North Wacker Drive | ||
correspondence. | ||
Chicago, IL 60606 | ||
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