KitchenAid KSBN220PSS Requesting assistance or service, If you need assistance

Requesting assistance or service

To avoid unnecessary service calls, please check the “Use and Care of your Side Burner” section. It may save you the cost of a service call. If you still need help, follow the instructions below.

If you need assistance or service in U.S.A.

Call the KitchenAid Customer Interaction Center toll-free at 1-800-235-0665.

Our consultants are available to assist you. When calling, please know the purchase date, and the complete model and serial number of your appliance. This information will help us better respond to your request.

Our consultants provide assistance with:

•Features and specifications on our full line of appliances

•Installation information

•Use and maintenance procedures

•Accessory and repair parts sales

•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)

•Referrals to local dealers, service companies, and repair parts distributors

KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.

To locate the designated KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory-authorized parts. These parts will fit right and work right, because they are made to the same exacting specifications used to build every new KitchenAid appliance.

To locate factory-authorized parts in your area, call 1-800-422-1230 for your nearest authorized service center, or KitchenAid Factory Service at 1-800-442-1111.

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances Customer Interaction Center

c/o Correspondence Dept.

2000 North M-63

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

If you need assistance		If you need service:
or service in Canada		Contact your nearest KitchenAid Canada
		Appliance Service branch or authorized
When asking for assistance or service,
		servicing outlet to service your
please provide a detailed description of		appliance. (See list below.)
the problem, your appliance’s complete		Make sure the service company you
model and serial numbers, and the
		contact is authorized to service your
purchase date. This information will
		appliance during the warranty period.
help us respond properly to your
		For further assistance
request.
If the problem is not due to one of the		If you need further assistance, you can
items listed in “Check Operation”:		write to KitchenAid Canada with any
Contact the dealer from whom you		questions or concerns at:
purchased your appliance, or call the		Consumer Relations Department
KitchenAid Canada Customer		KitchenAid Canada
Interaction Center toll-free, 8:30 a.m. –		1901 Minnesota Court
6:00 p.m. (EST) at 1-800-235-0665.		Mississauga, Ontario L5N 3A7
		Please include a daytime phone number
		in your correspondence.
KitchenAid Canada Appliance Service – Consumer Services
Direct service branches:
BRITISH COLUMBIA			1-800-665-6788
ALBERTA			1-800-661-6291
ONTARIO	Ottawa area		1-800-267-3456
(except 807 area code)	Outside the Ottawa area		1-800-807-6777
MANITOBA, SASKATCHEWAN
and 807 area code in ONTARIO			1-800-665-1683
QUEBEC	Montreal (except South Shore)		1-800-361-3032
	South Shore Montreal		1-800-361-0950
	Quebec City		1-800-463-1523
	Sherbrooke		1-800-567-6966
ATLANTIC PROVINCES			1-800-565-1598

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