KitchenAid W10656164B warranty Troubleshooting

Troubleshooting

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit http://kitchenaid.custhelp.com. In Canada, visit www.kitchenaid.ca (website may not be compatible with some mobile devices).

Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:	In Canada:
KitchenAid Brand Home Appliances	KitchenAid Brand Home Appliances
Customer eXperience Center	Whirlpool Canada LP
553 Benson Road	200 – 6750 Century Ave.
Benton Harbor, MI 49022-2692	Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

PROBLEM	SOLUTION
DISHWASHER DOES	NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.
NOT RUN	If the Start/Resume light is blinking, close the door and push START/RESUME.
	Be sure the door is closed and latched.
	Be sure you have disabled Sleep Mode by pressing either START/RESUME or CANCEL, or opening
	and closing the door before selecting your cycle/option.
	Check that there is not an interference with large casserole dishes and the wash system at the back of
	the dishwasher. Adjust loading as necessary to ensure door is closed and latched.
	Be sure you have selected a cycle. (See “Cycle and Option Descriptions” section.)
	Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
	If lights other than Start/Resume blink and the unit will not run, you will need to call for service.
DETERGENT REMAINS IN	Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be
THE DISPENSER OR	blocking the detergent dispenser from opening properly.
TABLET IS ON BOTTOM	Be sure your detergent is fresh and lump free.
OF TUB
	Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need to resume
	the cycle by closing the door and pressing START/RESUME.
CYCLE RUNS TOO LONG	NOTES:
	■ To use less water and reduce energy consumption you will encounter cycles that typically run for up
	to 3 hours.
	■ A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating cooler
	water.
	■ Some options will add time to the cycle. (See “Cycle and Option Descriptions” section.) The
	ProDry™ option adds approximately ¹⁄₂ hour.
	Try the Express Wash cycle.
	Run the hot water at a faucet close to the dishwasher before starting the cycle.
DISHWASHER NOT DRYING	NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous surface
	which tends to collect water droplets. Towel drying may be necessary.
	Use of rinse aid along with the ProDry™ option is needed for proper drying.
	Proper loading of items can affect drying. (See specific loading instructions within this guide.)
	Glasses and cups with concave bottoms hold water. This water may spill onto other items when
	unloading.
	■ Unload the bottom rack first.
	■ Locate these items on the more slanted side of the rack for improved results.
WILL NOT FILL	Be sure the water is turned on to the dishwasher.
	Check that the float is free from obstructions. (See “Parts and Features.”)
	Check for suds in the dishwasher. If foam or suds are detected, the dishwasher may not operate
	properly or may not fill with water. (See “Blinking Lights” in “Troubleshooting” section.)
WATER REMAINS IN THE	Be sure the cycle has completed (the Clean light is on). If it has not, you will need to resume the cycle
TUB/WILL NOT DRAIN	by closing the door and pressing START/RESUME.
	If dishwasher is connected to a food waste disposer, be sure the knockout plug has been removed
	from the disposer inlet.
	Check for kinks in the drain hose.
	Check for food obstructions in the drain or disposer.
	Check your house fuse or circuit breaker.

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