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TROUBLESHOOTING
No Q450rs Power
1. Observe LED on Q450rs is on.
2. Check to see if Q450rs is plugged in.
3. Test AC outlet with a lamp to see if it is active.
Q450rs led on but no sound
1. Ensure the source input is connected to the
input selected and the source is playing.
2. If a BIX or BIB balanced input plate is being
used, inspect and if necessary test the cat5
cable with a cat5 tester.
3. If the cable tests correctly try connecting the
source directly to the corresponding Stereo
source input on the Q450rs. If it works then
something is wrong with the BIX/BIB plate or its
wiring.
4. Make sure the controlling devise is properly
installed with the correct app and hardware.
Sound is distorted
1. Try turning down the sound source volume
(example: iPod) and turning up the Q450rs
volume.
2. Turn down zone volume.
3. Check the speaker impedance with a multi-
meter to make sure it is not short circuited or
partially short circuited.
4. Check speakers for damage or for loose
material in cavity.
LIMITED WARRANTY
Knoll Systems (“Knoll”) warrants that each Q450rs (“the Product”) sold
hereunder will conform to and function in accordance with the written
specifications of Knoll. Said limited warranty shall apply only to the first
person or entity that purchases the Product for personal or business use
and not for the purpose of distribution or resale. Said warranty shall
continue for a period of three years from the date of such purchase.
Accessories such as remote control, keypads and balanced input plates
when sold with or without Knoll amplifiers or controller amplifiers have a
warranty that shall continue for a period of one year from the date of such
purchase. Knoll does not warrant that the Product will meet the specific
requirements of the first person or entity that purchases the Product for
personal or business use. Knoll’s liability for the breach of the foregoing
limited warranty is limited to the repair or replacement of the Product or
refund of the purchase price of the Product, at Knoll’s sole option.
Replacement Product may be re-furbished in “like-new” condition, at
Knoll’s sole discretion. To exercise the Purchaser’s rights under the
foregoing warranty, the Product must be returned at the Purchaser’s sole
cost and expense, to Knoll or to any authorized Knoll service center
provided, and the Product must be accompanied by a written letter
explaining the problem and which includes (i) proof of date of purchase; (ii)
the dealer’s name; and (iii) the model and serial number of the Product.
When sending your unit in for repair, please ship your unit in its original
packing material or a Knoll approved ATA Shipping Case, or have a
professional packaging company pack the unit. Please insure your shipment
for its full value. A return authorization number, issued by the Knoll
customer service department, must also be clearly displayed on the outside
of the shipping carton containing the Product.
Note: Remanufactured Products are exempt from the foregoing Limited
Warranty. Please refer to the Remanufactured Product Warranty for
applicable warranty information.
WARRANTY LIMITATION AND EXCLUSION Knoll shall have no further
obligation under the foregoing limited warranty if the Product has been
damaged due to abuse, misuse, neglect, accident, unusual physical or
electrical stress, unauthorized modifications, tampering, alterations, or
service other than by Knoll or its authorized agents, causes other than from
ordinary use or failure to properly use the Product in the application for
which said Product is intended.
DISCLAIMER OF UNSTATED WARRANTIES THE WARRANTY PRINTED ABOVE
IS THE ONLY WARRANTY APPLICABLE TO THIS PURCHASE. ALL OTHER WAR-
RANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. THERE ARE NO WARRANTIES THAT
EXTEND BEYOND THE FACE HEREOF AND THE FOREGOING WARRANTY
SHALL NOT BE EXTENDED, ALTERED OR VARIED EXCEPT BY WRITTEN
INSTRUMENT SIGNED BY KNOLL. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH
LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY IT IS UNDERSTOOD AND AGREED THAT KNOLL’S
LIABILITY WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN
NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE RETURN OF THE
AMOUNT OF THE PURCHASE PRICE PAID BY PURCHASER AND UNDER NO
CIRCUMSTANCES SHALL KNOLL BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, LOST
REVENUES OR LOST SAVINGS. THE PRICE STATED FOR THE PRODUCT IS A
CONSIDERATION IN LIMITING KNOLL’S LIABILITY. NO ACTION, REGARDLESS
OF FORM, ARISING OUT OF THE AGREEMENT TO PURCHASE THE PRODUCT
MAY BE BROUGHT BY PURCHASER MORE THAN ONE YEAR AFTER THE
CAUSE OF ACTION HAS ACCRUED. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS
LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE-TO-STATE.